Re: system administrators and documentation

["Brian Das" <brian_das -at- hotmail -dot- com>]

Hi Dick,

Yeah, I can imagine that being the case here, too. So is there any value in
*thoroughly* documenting those tasks? Or would half-baked docs get the same
results?

Brian.

> They've given us grief about plenty of stuff, but they are more than
> delighted to have our implementation people install, configure, train
> their administrators, train their key users, etc. And yes we get paid
> for all those services.
>
> Yet every bit of what we provide in the form of instruction, guidance,
> system configuration, etc., is thoroughly and clearly documented. We
> have never found a reason to leave something out in order to encourage
> customers to ask for our help. They're happy to ask anyway; it costs
> them less than reading and following instructions.


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