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>There are times I'm happier to be wrong. On a
>related note, if I've made a technical mistake,
>I'm not going to take it personally as long as it's
>presented as a technical error and not a personal
>failing. Most of the engineers I've met approach
>technical errors the same way. This cartoon
>pretty much sums it up:
I've mentioned this technique before...
I get people asking me for a link to my online documentation, or a print of
a diagram or flowchart. My boss also volunteers the links when other
departments have something going on that might be answered in the docs..we
do EIA application, so we "touch" almost every other system in the company.
I always say yes, and I always tell them there is a charge for it. You can
this look in their eyes, then they say "what?".
The change is to submit to me a correction, find an error in the
documentation...even it it's just one.
John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
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