RE: Self-serve interface (was RE: Personalized services (was: Boe ing))

[MList -at- chrysalis-its -dot- com]

Dick Margulis [mailto:margulis -at- mail -dot- fiam -dot- net]
> 
> Cindy, Nancy, and all.
> 
> My earlier post was hardly an example of clear communication. 
> Let me correct this error.
> 
> I think the interface on the gas pump is just fine, even 
> though Kevin doesn't. It is the interface on small card 
> readers in retail stores that I find confusing.

I like the "Insert card here, this way up" iconage as much as 
Dick and others do.  I just hate how the onscreen prompts 
take forever to display, especially in cold weather. Furthermore, 
I think that some idiot went to the trouble of programming in 
a nice 'fade' rather than an abrupt re-write of each new screen.
Maybe they assumed that our Canadian brains would be so numbed 
with cold that we'd need the slow fade to keep us on track?

The touch-screen ones don't let you get ahead of the prompts, 
because the touch-screen regions only become active when the 
current prompt has appeared.  Moreover, whether it's touch-screen 
or buttons, there's the matter of the car-wash and other things 
they'd like to sell you, via that interface, that you must take 
time to refuse.  I have not met one that lets me just slide in 
the card, type/touch a number and press enter. Nope I get to ok 
each and every step, dammit. 

PLEASE!

Talk

Faster

To

Me, 

So 

I

Can

Talk

Faster

To

You!

/kevin

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