RE: Your opinion, please!

["Darren Barefoot" <darren -at- darrenbarefoot -dot- com>]

A knowledge base is an excellent idea, methinks. Make it easy for
everybody to publish to it. Depending upon how open-minded your company
is, you may want to even consider a Wiki. But that may be a bit radical.

>From the sounds of things, one important aspect of this knowledge base
should be freshness. Your KB home page should definitely adverstise
what's been recently updated. This should help emphasize to customers
what they may want to read first.

In fact, you may want to consider some kind of blog/KB hybrid, which
lists the most recently added items chronological, with the freshest at
the top. Thanks. DB.

Darren Barefoot
Words. Words. Words.
http://www.darrenbarefoot.com



> -----Original Message-----
> From: bounce-techwr-l-124377 -at- lists -dot- raycomm -dot- com 
> [mailto:bounce-techwr-l-124377 -at- lists -dot- raycomm -dot- com] On Behalf 
> Of Brian Das
> Sent: Tuesday, June 17, 2003 4:07 PM
> To: TECHWR-L
> Subject: Your opinion, please!
> 
> Essentially, I'm hoping that by moving the writing effort 
> around the company 
> and putting the results on the Web, with me in a planning & 
> editorial role, 
> the knowledge will get out there faster amd be more readily available.
> 
> Given this high-level overview of the situation, what do you 
> think? Please 
> shoot as many holes as possible in the idea, so I can either 
> scrap it or 
> improve it. Thanks for your ideas!



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