RE: RE: RoboHelp for .NET?

["Darren Barefoot" <darren -at- darrenbarefoot -dot- com>]

Hi,
In my experience, if the documentation is delivered at roughly the same
speed as the rest of the application runs, then I don't have a problem
with help-from-the-web. Otherwise, the world wide wait can test one's
patience. The same scalability and reliability criteria that apply to
the application should apply to wherever the help is being hosted.
Cheers. DB.

> -----Original Message-----
> I disagree.  I recall my first experience with help-from- 
> the-web, an old release of the Netscape browser, and it was 
> one of the things that drove me away from Netscape. When I 
> want help, I want it *now,* and even the wait for a broadband 
> connection is too long.  And that doesn't even address the 
> issues of other users seeking help at the same time bogging 
> down help servers, server reliability, etc. Just because an 
> app works online doesn't necessarily mean the user is going 
> to the same place the web-based help is coming from.
> 
> Gene Kim-Eng
> 
> 
> ------- Original Message -------
> On
> Thu, 19 Jun 2003 09:03:13 -0700 Darren Barefoot?wrote:
> 
> So, if net
> access is a prerequisite for running an application, then it 
> disqualifies the getting-help-from-the-web-is-a-pain argument.
> 


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