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Subject:Re: Is this too Offensive for a manual? From:"David O'Brien" <OBrien_David_P -at- cat -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 20 Nov 2003 08:05:31 +1000
El Miércoles 19 Noviembre 2003 18:17, escribió:
> Dear All,
>
> I am editing a software manual with a target audience of users who are
> responsible for managing meter readers. This management process uses the
> various reports and records maintained by the software.
>
> There are some phrases used in reference to the meter readers that make me
> balk at including them. For example:
>
> Arising from incompetent, lazy or crooked meter readers...
>
> ...reward performance and punish incompetence.
>
> In some cases these comments are absolutely true and the cause of
> significant business losses that the software is used to control. However,
> I can't help but think it is not necessary to be so blunt.
>
> Opinions please?
>
> Claire
>
True or not, this sort of thing will only offend people and not achieve
anything positive. Better to approach it from the "due to the potential for
misuse of the system" perspective, or even "due to insufficient training in
the past", etc.
David
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