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"John Posada" <writer -at- tdandw -dot- com> wrote in message news:223144 -at- techwr-l -dot- -dot- -dot-
>
> Wouldn't that be Customer Service rather than Technical
> Support?
> --
> John Posada
> Senior Technical Writer
> writer[at]tdandw.com
>
> "Isaac Rabinovitch" <isaacr -at- mailsnare -dot- net> wrote in message
>news:200312190231 -dot- VAA23121 -at- intrepid -dot- cnchost -dot- com -dot- -dot- -dot-
> >
> > John Posada wrote:
> > >>will absolutely not use the B&N online bookstore --
> > >>bad experiences with tech support. Much prefer
> > >
> > >
> > > How much technical support do you need to use their web
> > > site?
> >
> > When they screw up an order, more than they have.
>
>
>
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