RE: Help? (getting users to read)

["Steve Schwarzman" <steve -at- writersbookmall -dot- com>]

Peggy wrote:
>I've written new user guides for various sections of a naval medical
website
>and am now trying to determine best practice/method to get our user
>community to read them!

As other posters have written, this is not normally required; if they need
help, they'll open it.

But perhaps in your organization there is a mandate to reduce live support,
and you have been instructed to get people to read the detailed explanations
and instructions that you include in your docs that support the web site. If
so, you can include learning to use the help as part of the training (if
there will be any - again, for a web site, that's not a typical occurrence).
This is often done for systems where the relatively simple keystrokes have
complex procedures lurking behind them, such that you need to follow the
proc in order to know what to put in the system.

Steve Schwarzman
___________________________________________
Books for Writers - http://www.writersbookmall.com


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