TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Everyone else..before you think..yeah, but my readers are much more
technical so I don't have to write to the same detail...you don't know
that unless you do a study of your specific users and know exactly what
they are...don't assume that because the product is technical, that the
users "must" be as technical.
I think assuming things about our readers that we don't know for certain
is one of our biggest obstacles to producing quality stuff.
John Posada
Senior Technical Writer
Isogon Corporation http://www.isogon.com
"Realizing Your Business Goals
Through Software Asset Management"
Before my previous gig, I balked at the idea of documenting installers.
My previous client decreed it, however, and the first few times out we
did the bare minimum and the focus was on the technical requirements.
Help Desk calls soared. By the time I left that job, the install manual
was so detailed that it included a screenshot of every single step, with
a circle around the button to click. The audience was civilian employees
of a US gov't department. Many of them had scant
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