RE: nag message for updating Reader to v 6

["Mike Hiatt" <mhiatt -at- vocaldata -dot- com>]

Rick,

We haven't moved to Acrobat 6 because even if we made the pdfs Acrobat 5
compatible, the index we include on our CD as part of the library
wouldn't work with Acrobat 5. I know that one of these days we need to
move to Acrobat 6.

What I plan to do is distribute some kind of communication to our
customers - probably a maintenance bulletin - announcing our intent to
upgrade to Acrobat 6, that we will make the pdfs Acrobat 5 compatible,
but to use the cross document search will require upgrading to the
Acrobat 6 reader. There is also a "read me first" pdf on the CD that is
listed on the start page that explains using the pdfs and I'll update
that as well.

I don't expect to hear much from our customers after the first round of
questions when the message shows up. However, if they're used to reading
PDFs they probably already seen this on other PDFs and know what it's
about anyway.

Mike Hiatt
Manager, Tech Pubs
VocalData, Inc.
Richardson, TX
mhiatt -at- vocaldata -dot- com
www.vocaldata.com


-----Original Message-----
From: bounce-techwr-l-86349 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-86349 -at- lists -dot- raycomm -dot- com] On Behalf Of
mrbassman -dot- 1136710 -at- bloglines -dot- com
Sent: Tuesday, August 03, 2004 2:18 PM
To: TECHWR-L
Subject: nag message for updating Reader to v 6


The other PDF creators on my team are going to get Acrobat 6 installed,
and I'm trying to decide how to have them use it. We create PDF files
that are compatible with Reader 5. But we usually have to make small
changes to the PDF file and then save them. As a result, anyone using a
version earlier than
6 gets that "This file may contain newer information than this viewer
can support" message.

I know that we can use the PDF Optimizer to re-save the files as v. 5
compatible, but that can be a pain sometimes. Plus, it's easy to make
mistakes using that tool, such as unembedding fonts or removing named
destinations that may be used by external files. The only option we
really want to use in PDF Optimizer is saving as v 5.

So which option is better?
* Having the PDF creators use PDF Optimizer every time and depend on
them setting the options correctly?
* Having the document readers (clients)
receive that nag message every time they use Reader to view our
documents?

For the former solution, I'd create a batch sequence that they could run
on a folder of PDF files. But that's still not very handy.

For the latter
solution, I'd add a note to our documentation help files explaining the
nag message. But I doubt whether very many of them bother to read our
help files.


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