user problems opening PDFs

["Karen Neeb" <karenrneeb -at- hotmail -dot- com>]

Posting for a colleague...

I looked in the archives, and in the Adobe message boards, and there were 
quite a few similar topics. None of them had any real solutions, except 
upgrading to latest version.

We are experiencing problems opening PDFs on our intranet site and internet 
site. We are using Adobe Acrobat and Distiller version 6.0.0 or 6.0.1. Our 
Distiller settings are supposed to be compatible with Reader version 4.0 and 
5.0, but often customers and internal people are having difficulties opening 
PDFs in Reader 4.0 and 5.0. We even had a problem with 6.0.1. Except for in 
the case with 6.0.1, upgrading to the latest Reader version has solved the 
problem.

Is anyone else experiencing this problem? How have you solved it? Even 
though we provide a link to to download the latest Reader version, we can't 
expect every customer to be using it.

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