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Re: Asking for Author Credit In The Documentation?

Subject: Re: Asking for Author Credit In The Documentation?
From: Sandy Harris <sandy -at- storm -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 07 Sep 2004 18:47:48 -0700


Peter Neilson wrote:

... If your name is in there, SOMEONE with an obscure question will find you, three
>> years after you've forgotten all you ever know about the
>> product, and hound you for an answer. Been there!

Yes, there were the occasional phone calls from users. ...

Then there were the letters from distraught users ...

I put a "feedback" section in some of my manuals, inviting
users with criticism of suggestions on the docs to email
an address of the form:
writer -dot- P -at- E -dot- com
where P is replaced by product name and E by my employer.

That alias was set to forward tome as long as I was at
the company, changed when I left. I got no email on it,
but then I left before the product was out of beta.

Of course, I also included addresses for tech support
and marketing.


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References:
Re: Asking for Author Credit In The Documentation?: From: Marguerite Krupp
Re: Asking for Author Credit In The Documentation?: From: Peter Neilson

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