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Re: Recommendations for helping computer phobics

Subject: Re: Recommendations for helping computer phobics
From: Peter Neilson <neilson -at- alltel -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 16 Sep 2004 15:25:29 -0400


On Thu, 16 Sep 2004 09:29:42 -0400, <janine -dot- hepner -at- srs -dot- gov> wrote:


I've been presented with a group of equipment operators; I'm uncertain as
to their age distribution although our general Site's average age is above
40. Described as "computer phobic," some are neglecting to sign onto
computer to read e-mail and participate in procedure review process.
(Win2k, Lotus Notes 6 but I don't think that the particular OS/e-mail
system is the challenge ... it's not having basic computer skills.) Any
advice as to materials/techniques I can use in coaching this group? I am
googling but I would love to hear from others who have been in similar
situation who'd be willing to share.

In my experience some of these people regard the computer as a
secretarial function. The secretary takes care of it. They do
"other" things that do not involve typing. They need either a
device that has not been invented yet, that recognizes them on
sight, reads the e-mail to them, and takes dictation, or else a
secretary (already invented, but now supposedly obsolete).

Introduce them to computer games at your peril.


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Follow-Ups:

References:
Recommendations for helping computer phobics: From: janine . hepner

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