RE: Another question I've had for years...

["Jones, Donna" <DJones -at- zebra -dot- com>]

-----Diane Evans wrote:-----
<snip>
My other favorite answer is that, if they won't give me the information I 
need, I will make it up and send out a draft.  Nothing gets SMEs upset 
faster than that. The phone rings: "We aren't going to do it that way!" I 
answer: "What way are you going to do it?"

It works every time.
</snip>


That was going to be my response as well. If I can't get information out of
someone, I make something up based on what I can find or how I think
something should work and send it out for review. The reluctant SME can
either change things to match my documentation (which sometimes happens) or
tell me how the documentation needs to change (their preferred method).
Because the SMEs have to sign off on the documentation at some point, they
can only ignore me so much.  :-)

Happy Friday!
Donna


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