Re: Another question I've had for years... and Re: Enchanted Development Organizations Was: Re: Expectations too high?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

I wonder if it's just a coincidence that these sorts of complaints 
always seem to come from writers who work in development 
environments where the end product is software or other IP?  
I don't recall ever hearing them coming from writers who are 
documenting things that have to be CAD-designed, machined 
and assembled on a factory floor; the people who develop
airplane engines, cars and toasters all seem to have a solid
grasp of what their products are supposed to do before they sit
down to figure out how it's going to work.  And I've also never 
had an experience as a user of such products where there was 
not a set of user instructions, or where the people in the service 
dept didn't have a repair manual on hand to consult when the 
darned thing needed fixing.  

Gene Kim-Eng


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