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I think a good starting place is JoAnn Hackos' book, Content Management for Dynamic Web Delivery. In the early part of the book she does a great job of explaining the fundamentals of knowledge management, including how to go about developing an information model.
-----Original Message-----
From: bounce-techwr-l-178785 -at- lists -dot- techwr-l -dot- com [mailto:bounce-techwr-l-178785 -at- lists -dot- techwr-l -dot- com] On Behalf Of carthur
Sent: Thursday, September 30, 2004 8:26 AM
To: TECHWR-L
Subject: Re: Knowledge Base
Hi,
Anyone have recommendations for good books on KM for someone just starting to read up on the issues?
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