Re: How to approach this task?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

The same as you always have.  Everybody is somebody's customer.

Gene Kim-Eng


----- Original Message ----- 
From: "Guy K. Haas" <guy -at- hiskeyboard -dot- com>

> My background is in documenting programming languages, their related
tools, and
> APIs -- addressing the programmer audience, but the CUSTOMER programmer.
This
> task's audience is in house.  When new people come on board, there is no
set of
> documentation, help screens, written procedures for them -- they have to
learn
> from the existing staff.
>
> How do you go about mining and organizing such material?



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