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Re: New manager on the block

Subject: Re: New manager on the block
From: Bill Lawrence <lawrence -at- mayaviz -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 10 Mar 2005 15:48:17 -0500


These are great ideas, but not in the context of that particular company. There was so much wrong with that place, I left after only a few months (we're talking about a company with a 40% annual turnover in personnel). We made the attempt to provide the docs to the trainers, but despite the fact that no one was using the documentation we simply couldn't change course.
Bill Swallow wrote:

Congrats onthe new job!

In this case, I'd put that info to good use and devise a different
strategy for providing docs to the trainers directly and/or working
with customers (maybe in a consulting role... $$$) to build local Help
infrastructures that they can then be trained to maintain, or work to
ensure their local systems are accurate in content and are
accessible...

Either way, nice findings, and don't let them get you down! Rather,
let them provide you with a new and better direction with your docs
work! :-)





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References:
New manager on the block: From: Bill Lawrence
Re: New manager on the block: From: Bill Swallow

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