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This is not a decision for a tech writer to make, nor even for the
company's tech pubs manager, if there is one, but rather one for
the company's policymakers (which, hopefully, include someone
from tech pubs). The sending out of materials that have not been
prepared or reviewed according to the company's established
processes carries a higher level of risk, both of technical error and
that critical company IP that ought not to be handed out to external
viewers is being released. It also represents a broader issue of
company policies and processes being willfully violated that may
someday come back to bite the company on its bottom in ISO or
SOX audits. The fact that the engineer does not face consequences
for going around the process may indicate that the company is
willing to accept that risk in the name of customer responsiveness,
or it may indicate that the company is in chaos, and only someone
who is there on a day-to-day basis can tell for sure.
Allow me to make strong endorcement for Geoff's observation that the
engineer's response was appropriate and should be encouraged.
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