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I've just started working for a small-but-growing company. It's experiencing the usual pains caused by the old, ad hoc communication methods being overwhelmed by too much work and too many new employees. So I have been asked to create an enhancement request process.
Change requests come in all the time from clients, but that is another battle. This would be for in-house requests. There will be a triage meeting every month.
Anybody have experience with creating the forms and formats, as well as the process and politics?
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Rebecca
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