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Re: RoboHelp Baby

Subject: Re: RoboHelp Baby
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "John Posada" <jposada01 -at- yahoo -dot- com>, "Joe Malin" <jmalin -at- tuvox -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Dec 2005 14:42:28 -0800

In my experience, the people in these support depts that are
the ones I go to when I need the job done are almost
always "going above," because they're going out of their way
to make their depts' dysfunctional systems work, while the
others are content to just stamp the form, shove it into the
outbox to the next person down the line and then forget about
it. Complementary emails to their managers are fine, but in an
environment where the dept manager isn't "going above" and
making an effort to correct the dysfunctional system, the email
and the cost of a box of chocolate will get the person who's
helping me out...a box of chocolate. The chocolate isn't a
bribe, it's just a way of letting the other person know that I
know and appreciate that an extra effort is being made for me.
It's one of those little things that I know other people appreciate
by virtue of the fact that I know how I feel when I don't get it
myself...

Gene Kim-Eng


----- Original Message ----- From: "John Posada" <jposada01 -at- yahoo -dot- com>
To: "Gene Kim-Eng" <techwr -at- genek -dot- com>; "Joe Malin" <jmalin -at- tuvox -dot- com>; <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Thursday, December 29, 2005 12:26 PM
Subject: Re: RoboHelp Baby


I reward people who have gone above what they are supposed to do. I don't bribe those who don't even do what they are paid for, to get them to do even that much.

Besides,,,my reward is not chocolate..it is an email to the person to whom they report, letting their management know they did an especially good job. You can't put chocolate in your review folder.

Gene...your message didn't say you do bribe the incompetent...it was just something I wanted to get included in the thread


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References:
Re: RoboHelp Baby: From: John Posada

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