Customer Satisfaction Survey

[Jennifer_Gidner -at- Dom -dot- com]

Hi all,

Our small (2-member) Technical Writing shop has been told that we will be
measured this year by the results of a customer satisfaction survey that we
must create.  Yikes!

We need good numbers to justify expanding our group and to prove that TWers
really DO provide a valuable and necessary service.  I am desperately
seeking hints/help from anyone who has created such a survey in the past
(or anyone who has any ideas, really)!

Such as, what are good questions?  What is a good scale?  I've searched the
archives and noticed a small debate on using an odd or even number of
questions....

Thanks in advance for any and all help!

Jen Gidner


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