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Subject:Re: Customer Satisfaction Survey From:arroxaneullman -at- aol -dot- com To:Jennifer_Gidner -at- Dom -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com Date:Thu, 16 Feb 2006 16:15:09 -0500
You should be grateful that you are forewarned!
Our marketing guys decided to put out a survey including questions
regarding my little corner of the company and only told me about it
after the fact. As far as I can tell whoever they sent the surveys to
were not the actual end-users. Of course, I'm not qualified to tell the
Marketing guys how to do they're job. (yet they're qualified to survey
and critize mine?)
OK, enough ranting. My advice? Make sure they are actually surveying
those who use your documentation (or whatever) and that they run the
questions by you two before posing them to these customers.
Best of luck!
Arroxane
-----Original Message-----
From: Jennifer_Gidner -at- Dom -dot- com
To: techwr-l -at- lists -dot- techwr-l -dot- com
Cc: Helen_Carter -at- Dom -dot- com
Sent: Thu, 16 Feb 2006 16:09:03 -0500
Subject: Customer Satisfaction Survey
Hi all,
Our small (2-member) Technical Writing shop has been told that we will
be
measured this year by the results of a customer satisfaction survey
that we
must create. Yikes!
We need good numbers to justify expanding our group and to prove that
TWers
really DO provide a valuable and necessary service. I am desperately
seeking hints/help from anyone who has created such a survey in the past
(or anyone who has any ideas, really)!
Such as, what are good questions? What is a good scale? I've searched
the
archives and noticed a small debate on using an odd or even number of
questions....
Thanks in advance for any and all help!
Jen Gidner
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