RE: Screen booklet thingies

[Gregory P Sweet <gps03 -at- health -dot- state -dot- ny -dot- us>]

Thanks for the thoughts, but these resources must be available off-line as
some of the people receiving the phone calls will not have access to the
network to retrieve any information and some of the responses have nothing
to do with using the computer.

The idea of attaching the tips to the person monitor (could be a security
camera monitor, call-center operator's screen, etc.) is so that the
resource does not get lost, and is readily accessible.

The design is actually something that has been requested by our target
audience.

Gregory P. Sweet
Health Media Training Specialist

Bureau of HEALTHCOM Network Systems Management
New York State Department of Health




                                                                           
             "Laurel Hickey"                                               
             <lhickey -at- 2morrow -dot-                                              
             bc.ca>                                                     To 
             Sent by:                  <al -dot- geist -at- geistassociates -dot- com>,     
             techwr-l-bounces+         <techwr-l -at- lists -dot- techwr-l -dot- com>       
             gps03=health.stat                                          cc 
             e -dot- ny -dot- us -at- lists -dot- tec                                             
             hwr-l.com                                             Subject 
                                       RE: Screen booklet thingies         
                                                                           
             04/11/2006 02:32                                              
             PM                                                            
                                                                           
                                                                           
                                                                           




You  might think about using an intranet solution where the 'booklet' is a
webpage. I did a help desk interface a while back for a client ... they did
remote support for software installs, troubleshooting, system problems,
etc.
for a large number of remote sites. No bit of information no matter how
detailed or obscure was more than three clicks away and the most commonly
used ones were just one click. With more sophisticated programming, now I'd
make it so that individuals could make their own "sticky" lists right on
the
desktop of the information they use most often.

Major advantage is that the information can be kept up-to-date from a
single
location. They actually provided each member of the help desk team with an
additional 19" monitor just for the interface (which also had a 600px
window
for the company's regular intranet (their standard), an in-out board for
the
helpdesk team, etc). Something simplier might do for you.

-------------------------------------
Laurel Hickey
2morrow writing & document design
lhickey -at- 2morrow -dot- bc -dot- ca
http://www.2morrow.bc.ca




^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content 
delivery. Try it today!. http://www.webworks.com/techwr-l 

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy.  Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.