RE: Locating buried documents

["Parrott, Kathleen E." <kathleen -dot- parrott -at- ngc -dot- com>]

Thanks for your input.  I'm presently taking the Green Belt training.
I'm only on Lesson 9 of 20, so I'm not an expert yet.  However, if I'm
right, I still have to determine - through analysis - just how to
resolve the issue.  The Define and Measure stage will show me what the
problem IS, but it won't tell me how to resolve the problem.  One must
do one's own analysis. I have been wrong before, however. 

In the meantime, got any suggestions for the original question?

Kathy Parrott

-----Original Message-----
From: John Posada [mailto:jposada01 -at- yahoo -dot- com] 
Sent: Wednesday, May 24, 2006 9:18 AM
To: Parrott, Kathleen E.; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Locating buried documents

> Can any of you kind folks tell me how you have resolved the problem of

> users being unable to locate documents?  Our online system is huge and

> the options are endless, but it seems no one can find what they're 
> looking for - pardon my grammar.  My Six Sigma/Green Belt project is 
> to resolve this issue.  My only thoughts are to design a class for 
> users but I'd rather keep it simple, perhaps just a one page work 
> instruction showing bulleted steps.

The Six Sigma DMAIC process (define, measure, analyze, improve,
control) is disigned to produce impreovements according to a defined
methodology. You don't just pull processes out of the air without going
through the process, at least not if you want to following the Six Sigma
process. What you do is dictated by the process to resolve the issue. 

I'd suggest you run this past one of your Six Sigma Black Belts.

John Posada
Senior Technical Writer

"So long and thanks for all the fish."
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