Locating buried documents

["Parrott, Kathleen E." <kathleen -dot- parrott -at- ngc -dot- com>]

Can any of you kind folks tell me how you have resolved the problem of
users being unable to locate documents?  Our online system is huge and
the options are endless, but it seems no one can find what they're
looking for - pardon my grammar.  My Six Sigma/Green Belt project is to
resolve this issue.  My only thoughts are to design a class for users
but I'd rather keep it simple, perhaps just a one page work instruction
showing bulleted steps. (Now where is that list buried?)
 
Suggestions will be gladly accepted.  TIA
 
Kathy Parrott
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