[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Thinking like a user, or sticking to tried and true?

Subject: Re: Thinking like a user, or sticking to tried and true?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <sharon -at- anthrobytes -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 21 Dec 2006 13:09:51 -0800

Oh heck, I never do that. What I do is present the possible options
and what resources are required to accomplish them and then let
Marketing, Engineering and Finance have at each other to decide
what they think they need to sell the product, what they think they
can support technically and what they're willing to pay for. When
the dust clears, whatever everyone agrees on is the project goal. If
I say we could provide information to 100% of targeted users with
X additional resources and the consensus is that the 70% we can
do with what we have meets the product goals, so be it. I just want
to make sure that everyone understands where the limits of our
resources and schedule are so that nobody can look at documents
during the reviews and say, "we needed more than this."

Gene Kim-Eng



----- Original Message ----- From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>

I'm wondering how to justify supporting the fringe cases? If we have to
target our efforts, and by "we", I mean Tech Comm people, then how do you
justify as a business case the extra time and effort?

Which is what the VP will want to know - what's the justification for
spending the extra money when you can target the information to the bulk of
the users?

Would you lose credibility if you don't consider the business case before
you ask for the additional resources? And what would that business case be?
I'm curious...

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help format plus PDF, HTML and more. Flexible, precise, and efficient content delivery. Try it today! http://www.webworks.com/techwr-l

Create HTML or Microsoft Word content and convert to Help file formats or printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.

References:
RE: Thinking like a user, or sticking to tried and true?: From: Sharon Burton

Previous by Author: Re: Thinking like a user, or sticking to tried and true?
Next by Author: Re: [TCP] question on how to disable a file's network transmissioncapability
Previous by Thread: RE: Thinking like a user, or sticking to tried and true?
Next by Thread: Re: Thinking like a user, or sticking to tried and true?

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads