Re: Enterprise software - reorganizing the help

["Patrick and Jenny" <pat_jen -at- hotmail -dot- com>]

Hi Richard

Good point. We do use flow charts to document business procedures, and find that keeping them to a single 8.5 x 11 inch size is best. These are most helpful for training new users.

How do you deliver your data flow diagrams - pdf, some sort of online help, printed documents?

Jenny.

  ----- Original Message ----- 
  From: Richard Lewis 
  To: Patrick and Jenny ; techwr-l -at- lists -dot- techwr-l -dot- com 
  Sent: Monday, October 15, 2007 9:06 AM
  Subject: Re: Enterprise software - reorganizing the help


  Hi:

  I lead larger-scale enterprise integration efforts at a large company by documenting As-Is (and some To-Be) situations.   Ninty-eight percent (98%) of what I do is come up with a comprehensive, integrated understanding of essential functionality and, especially, a understanding of the interrelationships between these functions.   

  I use data flow diagrams because:

  *  Only DFD's focus on the interrelationships between functions.

  *  Only with DFD's can one document a whole bunch of software in parent-child relationship diagrams of about 8 1/2 by 11 in size.  This is key to maintainability.  If you have larger diagrams, trying to update them in rapidly changing environments becomes too hard. 


  Patrick and Jenny <pat_jen -at- hotmail -dot- com> wrote:
    Hi

    I'm interested in talking with people who document large enterprise software 
    systems.

    We want to reorganize our help system so that it is easier to find info and 
    simpler to update. Currently we have three types of documentation: End-user 
    procedures (available from the Help menu in the app), Setup Guide (a 
    standalone chm), and Release Notes (a standalone chm). We also have printed 
    reference guides with technical information on advanced procedures and 
    setup, and details of all the screens including background calculations.

    We have three different audiences - end-users, their support staff, and our 
    own high-level support group.

    So, I'm wondering where to go from here. There are frequent updates to the 
    software (every 2 or 3 weeks), so whatever we decide to do, needs to be easy 
    to update.

    Any suggestions? Anyone in a similar situation? How should we organize all 
    this information?

    Thanks, Jenny.



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