Re: Enterprise software - reorganizing the help

[Richard Lewis <tech44writer -at- yahoo -dot- com>]

Hi:
   
  I lead larger-scale enterprise integration efforts at a large company by documenting As-Is (and some To-Be) situations.   Ninty-eight percent (98%) of what I do is come up with a comprehensive, integrated understanding of essential functionality and, especially, a understanding of the interrelationships between these functions.   
   
  I use data flow diagrams because:
   
  *  Only DFD's focus on the interrelationships between functions.
   
  *  Only with DFD's can one document a whole bunch of software in parent-child relationship diagrams of about 8 1/2 by 11 in size.  This is key to maintainability.  If you have larger diagrams, trying to update them in rapidly changing environments becomes too hard. 
  

Patrick and Jenny <pat_jen -at- hotmail -dot- com> wrote:
  Hi

I'm interested in talking with people who document large enterprise software 
systems.

We want to reorganize our help system so that it is easier to find info and 
simpler to update. Currently we have three types of documentation: End-user 
procedures (available from the Help menu in the app), Setup Guide (a 
standalone chm), and Release Notes (a standalone chm). We also have printed 
reference guides with technical information on advanced procedures and 
setup, and details of all the screens including background calculations.

We have three different audiences - end-users, their support staff, and our 
own high-level support group.

So, I'm wondering where to go from here. There are frequent updates to the 
software (every 2 or 3 weeks), so whatever we decide to do, needs to be easy 
to update.

Any suggestions? Anyone in a similar situation? How should we organize all 
this information?

Thanks, Jenny.

       
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