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I would much prefer to read some passive-voice instructions than have
important procedure steps left out entirely.
Ever try to activate a TracFone using the online instructions? I
suspect that the author couldn't decide between passive or a
too-familiar "you" so they just left the step out. Too bad for me it
was vital (for instance, "scroll down to the Prepaid menu" with no clue
about how to scroll down).
Like I've said before -- get the instructions Out There. They can be
tweaked later.
The mobile home two lots from mine went up in flames last weekend. I
still don't give out my phone number, but now I can call 911 if I must.
I did succeed in activating the darned thing, but 'tweren't easy!
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