RE: Compare and Contrast Doc Group Performance -- What's a World-ClassDoc Group Look Like?

["John Rosberg" <jrosberg -at- interwoven -dot- com>]

Gene -- great input, thanks -- I am using this metric -- my question,
for you, is:

What's a good benchmark for this metric. 80%? 90? 100?

If we all say we're hitting the target 100% of the time, it becomes a
little less useful as a comparator.

rosberg

-----Original Message-----
From: Gene Kim-Eng [mailto:techwr -at- genek -dot- com] 
Sent: Monday, March 10, 2008 2:24 PM
To: John Rosberg; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Compare and Contrast Doc Group Performance -- What's a
World-ClassDoc Group Look Like?

Looking at it from the viewpoint of upper management,
who will almost always be non-writers, the major points
to hit are:

1.  On-time completion of all projects as scheduled.
2.  Meeting all project requirements (content, etc.)
3.  The ability to accurately predict the time, resources
     and support required to achieve 1 and 2.

My usual metric is the number of projects completed
on-time by each writer, with weighting as needed to
account for varied project complexity.  My standard
response to any mention of page counts is, "Our
objective is to present all required content using the
smallest number of pages possible.  Did you want
more pages?"

Gene Kim-Eng




----- Original Message ----- 
From: "John Rosberg" <jrosberg -at- interwoven -dot- com>

> We work in a software company, as part of the engineering team. Along
> with Tech Pub and other things, he is also responsible for the QA
> function. He rattled off some QA-type statistics (code coverage, 
> testing
> automation, trends in bugs found/fixed) as good examples of how a QA
> team in Company X might be compared to a QA team in Company Y.
>
> I did not put the dreaded term "metrics" in the subject line - I'm not
> looking for way to track our progress against internal goals, nor our
> improvement (or otherwise) compared to our past performance. What I
> would like to be able to do is compare our performance against that of
> another, mythical, world-class software doc team.
>
> I'm sure I'm not the first person that's been so tasked, and wiggled 
> out
> of tracking keystrokes per minute, typos per furlong, or doc bugs per
> release.


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