Re: Compare and Contrast Doc Group Performance -- What's a World-ClassDoc Group Look Like?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

The only "good" benchmark is 100%, which you reach
either by working harder and faster or planning smarter.
What constitutes "acceptable" will vary greatly depending
on your circumstances and how well the rest of your
company hits their targets.

Gene Kim-Eng


----- Original Message ----- 
From: "John Rosberg" <jrosberg -at- interwoven -dot- com>


Gene -- great input, thanks -- I am using this metric -- my question,
for you, is:

What's a good benchmark for this metric. 80%? 90? 100?

If we all say we're hitting the target 100% of the time, it becomes a
little less useful as a comparator.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.