Re: Compare and Contrast Doc Group Performance -- What's a World-Class Doc Group Look Like?

["Edwin Skau" <eddy -dot- skau -at- gmail -dot- com>]

You might find this useful.

http://balancedscorecard.org/

Edwin


On Tue, Mar 11, 2008 at 12:12 AM, John Rosberg <jrosberg -at- interwoven -dot- com>
wrote:

> All
>
>
>
> I've been given a challenge, and would greatly appreciate your advice,
> assistance, suggestions, and/or commiseration.
>
>
>
> During a series of conversations with my boss (a remarkably rational,
> non-tech writer VP), he asked a number of questions, all of which boil
> down to the following.
>
>
>
> "What's the measure of a world-class Tech Pubs department?"
>
>
>
> He went on to say that he felt we were doing a very credible job,
> especially in light of the expanding requirements/static resources with
> which we live, but impressions don't count for much (especially in an
> engineering environment).
>
>
>
> We work in a software company, as part of the engineering team. Along
> with Tech Pub and other things, he is also responsible for the QA
> function. He rattled off some QA-type statistics (code coverage, testing
> automation, trends in bugs found/fixed) as good examples of how a QA
> team in Company X might be compared to a QA team in Company Y.
>
>
>
> I did not put the dreaded term "metrics" in the subject line - I'm not
> looking for way to track our progress against internal goals, nor our
> improvement (or otherwise) compared to our past performance. What I
> would like to be able to do is compare our performance against that of
> another, mythical, world-class software doc team.
>
>
>
> I'm sure I'm not the first person that's been so tasked, and wiggled out
> of tracking keystrokes per minute, typos per furlong, or doc bugs per
> release.
>
>
>
> So - anyone have any ideas?
>
>
>
> Thanks a million
>
>
>
>
>
> John Rosberg
>
> Director, Document Development & Localization
>
> Interwoven, Inc.
>
> Tel: 312-364-2505
>
> Cell : 312-952-4683
>
> GMT - 6 Hours
>
> jrosberg -at- interwoven -dot- com
>
>
>
> Visit www.interwoven.com <http://www.interwoven.com/>
>
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Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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