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Re: Compare and Contrast Doc Group Performance -- What's aWorld-ClassDoc Group Look Like?
Subject:Re: Compare and Contrast Doc Group Performance -- What's aWorld-ClassDoc Group Look Like? From:jlshaeffer -at- aol -dot- com To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Wed, 12 Mar 2008 10:47:24 -0400
Then, the question seems to become, is this lack of information and of common assessment methodologies unique to Technical Writing? The manager's original question implied that it is possible to make such comparisons in other areas (software development, manufacturing, etc.).
Or are the same challenges found, in reality, in any attempt at benchmarking against other organizations?
Jim Shaeffer
-----Original Message-----
From: Fred Ridder <docudoc -at- hotmail -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>; John Rosberg <jrosberg -at- interwoven -dot- com>; techwr-l -at- lists -dot- techwr-l -dot- com
Sent: Wed, 12 Mar 2008 10:21 am
Subject: RE: Compare and Contrast Doc Group Performance -- What's aWorld-ClassDoc Group Look Like?
Responding to John Rosberg, Gene Kim-Eng wrote:> I don't know how you're going
to get any meaningful information
> in that area unless you can persuade another company to share
> its project performance record with you.
And even if you were able to get that kind of information, it seems
to me that the lack of a commonly accepted metric or
assessment methodology would guarantee an apples to oranges
comparison.
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