RE: Compare and Contrast Doc Group Performance -- What'saWorld-ClassDoc Group Look Like?

["John Rosberg" <jrosberg -at- interwoven -dot- com>]

Jim -- while this lack of data may not be unique to tech writing, I can
say that software development, hardware development and QA/QC
organizations DO have this kind of data . . . . 

We, as a large community, have been remarkably successful in fending off
this type of inquiry ;-}

rosberg

-----Original Message-----
From: jlshaeffer -at- aol -dot- com [mailto:jlshaeffer -at- aol -dot- com] 
Sent: Wednesday, March 12, 2008 9:47 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Compare and Contrast Doc Group Performance --
What'saWorld-ClassDoc Group Look Like?


 


 Then, the question seems to become, is this lack of information and of
common assessment methodologies unique to Technical Writing? The
manager's original question implied that it is possible to make such
comparisons in other areas (software development, manufacturing, etc.). 
Or are the same challenges found, in reality, in any attempt at
benchmarking against other organizations?

Jim Shaeffer


 

-----Original Message-----
From: Fred Ridder <docudoc -at- hotmail -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>; John Rosberg
<jrosberg -at- interwoven -dot- com>; techwr-l -at- lists -dot- techwr-l -dot- com
Sent: Wed, 12 Mar 2008 10:21 am
Subject: RE: Compare and Contrast Doc Group Performance -- What's
aWorld-ClassDoc Group Look Like?











Responding to John Rosberg, Gene Kim-Eng wrote:> I don't know how you're
going 
to get any meaningful information
> in that area unless you can persuade another company to share
> its project performance record with you.
 
And even if you were able to get that kind of information, it seems 
to me that the lack of a commonly accepted metric or
assessment methodology would guarantee an apples to oranges 
comparison.
 




 


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