RE: When all they ever wanted was ....but we gave them a tree

["Dori Green" <dgreen -at- associatedbrands -dot- com>]

Daniel Ng wrote:

Our customers are factory production workers. 

***********

Daniel, I have a similar audience.  I'm in rural upstate New York and
some of our factory workers were born here but are functionally
illiterate.  They know their jobs and are good at them, but some
operations must be broken down into their simplest and most direct one-
or two-page versions with pictures and circles and arrows.  

We've been identifying where these are most needed by looking at safety
issues, where the least-experienced people are stationed, and where the
biggest downtime headaches occur on a recurring basis.

Management is one audience.  Technical people such are IT and mechanics
are another audience.  Daily production workers and trainers are still
another audience, and you are completely correct in your discovery that
different documents are needed for them.  Essentially, the line workers
need basic training documents -- sometimes these need to be split even
further into "Quick Guides" to be laminated and posted at the point of
use, and "Detailed Training Guides" to be used by trainers and kept in a
reference book near the point of use.  The "Quick Guide" becomes a
supporting document (the "Method" section) of the "Detailed Training
Guide" instruction.

Dori Green

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.