Re: SOMEbody reads...

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Well, I did say "that everyone else in the company *thinks* nobody reads..."

Gene Kim-Eng


----- Original Message ----- 
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>

> In another thread, Gene mentioned that hoary old staple of our business
> - manuals that nobody ever reads.
> 
> Well, I still don't know what happens outside our company, but my
> cubicle is in a corner, and every time I go anywhere, I have to walk
> past the desk of one of our Customer Support guys. I swear this guy
> keeps my WebHelp open on his desktop and is actually USING it half the
> time. As in, he's talking to a customer and he's got a page open that
> he's quoting from, and there are highlighted terms that he's searched.
> 
> Be still, my heart.

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