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RE: Single subheading allowed?

Subject: RE: Single subheading allowed?
From: "Al Friend" <afriend -at- howelllabs -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 11 Jul 2008 07:23:15 -0400


I have a personal principle that says: Never sublimate your content to meet
arbitrary structure requirements! If there's one logical subheading, I use
one subheading. Period ...

... Unless and until the customer tells me not to! He has to live with the
result ...

Al Friend
Safety Officer, Tech Writer/Editor
Howell Laboratories, Inc.

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Today's Topics:

1. RE: Time invoice needed (Barbara Philbrick)
2. Printing to PDF (Holly Steele)
3. Re: Printing to PDF (Edgar D' Souza)
4. Re: Time invoice needed (Chris Morton)
5. Newbie to Tech Writing wants advice re: schools (Dawn Throener)
6. Single subheading allowed? (Jeff Jansen)
7. Interesting title I ran across (Cardimon, Craig)
8. RE: Newbie to Tech Writing wants advice re: schools
(Melissa Nelson)
9. RE: Single subheading allowed? (Bonnie Granat)
10. RE: Time invoice needed (Hemstreet, Deborah)
11. RE: Annoyed with Tech Smith (Nicola Harlow)
12. Single subheading allowed? (Geoff Hart)
13. Re: Interesting title I ran across (Peter Neilson)
14. Re: Single subheading allowed? (Keith Hood)
15. Department of Redundancy Department (Sam Beard)
16. RE: RE: Annoyed with Tech Smith (Dana Worley)
17. RE: RE: Annoyed with Tech Smith (Leonard C. Porrello)
18. Share a subscription (Rob Hudson)
19. Help authoring tools for simple win/webhelp (Rob Hudson)
20. Re: RE: Annoyed with Tech Smith (Rob Hudson)
21. RE: Department of Redundancy Department (Combs, Richard)
22. RE: Department of Redundancy Department (technical writing plus)
23. RE: Department of Redundancy Department (Keith Hood)
24. Re: Department of Redundancy Department (Bill Swallow)
25. Re: Single subheading allowed? (Janice Gelb)
26. RE: Department of Redundancy Department (technical writing plus)
27. RE: Single subheading allowed? (Hemstreet, Deborah)
28. RE: Single subheading allowed? (Combs, Richard)
29. Re: Single subheading allowed? (Janice Gelb)
30. RE: Department of Redundancy Department (Sam Beard)
31. RE: Paragraph Designer Shortcut Key (Sam Beard)
32. Indices and not-indices (Kevin Elmore)
33. Re: Paragraph Designer Shortcut Key (Chris Morton)
34. Re: Newbie to Tech Writing wants advice re: schools (Chris Morton)
35. Re: xml editor? (Jay Maechtlen)


----------------------------------------------------------------------

Message: 1
Date: Thu, 10 Jul 2008 08:12:13 -0400
From: "Barbara Philbrick" <caslon -at- alltel -dot- net>
Subject: RE: Time invoice needed
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <004501c8e286$303c4390$01fea8c0 -at- tina>
Content-Type: text/plain; charset="us-ascii"

Contact Accounts Payable - I have found that every client wants something a
bit different. Some want detail, some just want the total. Some need a PO or
charge number, some don't. My current client wants signed time sheets, which
I've never had before (and I've been contracting for a variety of companies
for over 15 years).

I would bill for the first week of work just to get an invoice in and see
what problems arise. It will also tell you if they pay on time - better to
find that out early!

Personally, I use QuickBooks. For time tracking, I use an app called
HourzPro by Zoskware on my Palm.

Good luck!

Barb

-----Original Message-----
From: techwr-l-bounces+caslon=alltel -dot- net -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+caslon=alltel -dot- net -at- lists -dot- techwr-l -dot- com] On Behalf Of
Lin Sims
Sent: Wednesday, July 09, 2008 10:36 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Time invoice needed

As I think I posted a week or so ago, I started a new job last Monday.
They've got me on a "try-before-you-buy" basis, meaning for the first time
in my life I'm working as a 1099 contractor for the next 3 months.

At some point I'll need pointers to information on paying estimated taxes
and SS & UI and the rest of it, but right this instant I need something I
can use as a billing invoice for my time. I can probably throw something
together in Excel, but what sort of information needs to be included?

Help! and thanks.

Lin
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
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------------------------------

Message: 2
Date: Thu, 10 Jul 2008 07:45:41 -0500
From: "Holly Steele" <hsteele1 -at- gmail -dot- com>
Subject: Printing to PDF
To: "Lin Sims" <ljsims -dot- ml -at- gmail -dot- com>
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<bf1679400807100545x2129c083m3c4a53f1a840450c -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=UTF-8

Hi All

I am having a lot of trouble printing my huge master document to PDF.

I can print PDF documents of smaller documents, even the subdocuments, but
the master document freezes every time I try to print to PDF. One time it
almost printed. It spat out a log that said that there were errors and the
PDF was not able to print.

Has this or anything similar happened to you? Do you have any suggestions on
how I could deal with this difficulty?

Holly


------------------------------

Message: 3
Date: Thu, 10 Jul 2008 18:30:01 +0530
From: "Edgar D' Souza" <edgar -dot- b -dot- dsouza -at- gmail -dot- com>
Subject: Re: Printing to PDF
To: "Holly Steele" <hsteele1 -at- gmail -dot- com>
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<60ecd5ce0807100600w134a3862t6c1eb0d8cb50fcbe -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

On Thu, Jul 10, 2008 at 6:15 PM, Holly Steele <hsteele1 -at- gmail -dot- com> wrote:
> Hi All
>
> I am having a lot of trouble printing my huge master document to PDF.
>
> I can print PDF documents of smaller documents, even the subdocuments, but
> the master document freezes every time I try to print to PDF. One time it
> almost printed. It spat out a log that said that there were errors and the
> PDF was not able to print.
>
> Has this or anything similar happened to you? Do you have any suggestions
on
> how I could deal with this difficulty?

Holly, if you have Acrobat Professional, you could try starting it up
and beginning the conversion process from there, not from Word (one of
the options on the File menu, if I remember right, enables you to
choose a file to convert to PDF).

If that doesn't work, a more tedious option would be to create PDFs of
the individual subdocuments, then use Acrobat Professional to combine
them into a single PDF. I haven't done this, but if memory serves me
right, it's fraught with annoyances like broken cross-refs/hyperlinks
and the like.

Another possibility to explore would be to create a new 'master'
document, that included the sub-documents using RD fields, instead of
Word's master document feature; this would need you to build a new
TOC, of course, but might help you get around the problems you're
facing.

Hope this helps; when Word chooses to act up, it *really* acts up :-(
Regards
Ed.


------------------------------

Message: 4
Date: Wed, 9 Jul 2008 11:54:33 -0700
From: "Chris Morton" <salt -dot- morton -at- gmail -dot- com>
Subject: Re: Time invoice needed
To: "Lin Sims" <ljsims -dot- ml -at- gmail -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<746d910c0807091154t39b6d1b4u34c35b5573c7ec9 -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

<...At some point I'll need pointers to information on paying estimated
taxes and SS & UI and the rest of it...>

Your CPA can best advise you regarding this.

> Jagdriver


On 7/9/08, Lin Sims <ljsims -dot- ml -at- gmail -dot- com> wrote:
>
> As I think I posted a week or so ago, I started a new job last Monday.
> They've got me on a "try-before-you-buy" basis, meaning for the first
> time in my life I'm working as a 1099 contractor for the next 3
> months.
>
> At some point I'll need pointers to information on paying estimated
> taxes and SS & UI and the rest of it, but right this instant I need
> something I can use as a billing invoice for my time. I can probably
> throw something together in Excel, but what sort of information needs
> to be included?
>
> Help! and thanks.
>
> Lin
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create HTML or Microsoft Word content and convert to Help file formats or
> printed documentation. Features include support for Windows Vista & 2007
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
>
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
>
> ---
> You are currently subscribed to TECHWR-L as salt -dot- morton -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
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>
>
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> http://www.techwr-l.com/ for more resources and info.
>
>


------------------------------

Message: 5
Date: Wed, 9 Jul 2008 14:31:59 -0500
From: "Dawn Throener" <D -dot- Throener -at- gmail -dot- com>
Subject: Newbie to Tech Writing wants advice re: schools
To: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<d5e6e9a60807091231i33a1a9dcte6edb1149588b6d7 -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

Hello all!
I'm Dawn, a newbie to this group (joined yesterday).

Years ago, (gulp...1996) I minored in Technical Writing but didn't do
anything with it.

Now, I'd love to get back into the industry and want to go back to school.
I'm in the Twin Cities, MN and wonder...what's the best educational path to
take. There's Certificates in Technical Writing and Masters Degrees and I
could even go back to get an undergrad degree in it as well.

What would you do in my shoes? What's going to get me ahead and eventually
set me apart from others in the field to get a job?

Thanks in advance for your help. I look forward to learning about this
career through your experiences.

Take Care,

~Dawn


------------------------------

Message: 6
Date: Wed, 9 Jul 2008 18:18:00 -0700
From: "Jeff Jansen" <jeff2 -dot- 0 -at- modestsystems -dot- com>
Subject: Single subheading allowed?
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <00ea01c8e22a$cbdb4d70$6800a8c0 -at- DellE520>
Content-Type: text/plain; charset="us-ascii"

I'm developing a template in Microsoft Word for a client. It will be used to
create documents that document energy-conservation measures (ECMs) installed
in a series of buildings. There will be a separate document for each
building. It makes sense to organize the document such that several sections
of a document each have a subheading for each ECM in the building.

The problem is that some buildings have only a single ECM, so the documents
for those buildings would have some headings with only a single
next-level-down subheading. This is usually considered a violation of
document-structure conventions, so I'm asking for advice on how to deal with
this situation.

Since the heading will have its own copy text that does not apply
specifically to an individual ECM, I don't think merging the subheading copy
with the heading copy (that is, omitting the subheading altogether) is
appropriate. So is it acceptable, for the sake of cross-document
consistency, that some documents be allowed to violate the structure
convention? Or is there some widely accepted method for dealing with this?
Has anyone dealt with this or a similar situation in another way?

Jeff Jansen : Portland, Oregon : USA



------------------------------

Message: 7
Date: Thu, 10 Jul 2008 10:12:39 -0400
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
Subject: Interesting title I ran across
To: "Techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <19C7D9BC73C7914BAB5D21A6C05F2AD7FF5C0A -at- Delmar2 -dot- m-s-g -dot- com>
Content-Type: text/plain; charset="us-ascii"

"Writing Specialist." Haven't seen this one before. Possibly not as
controversial as "Documentation Specialist," but you never know.


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------------------------------

Message: 8
Date: Thu, 10 Jul 2008 10:11:31 -0400
From: Melissa Nelson <melmis36 -at- hotmail -dot- com>
Subject: RE: Newbie to Tech Writing wants advice re: schools
To: Dawn Throener <d -dot- throener -at- gmail -dot- com>,
<techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <BLU139-W18A4438AC1545C6555C0D2D9910 -at- phx -dot- gbl>
Content-Type: text/plain; charset="iso-8859-1"

HI Dawn,

My old advisor from Michigan Tech, Dale Sullivan, left to head up the
Technical Writing program at University of Minnesota. If he is still there,
you may want to look him up. He was incredibly helpful to me and I am sure
he would be to you as well.

Good luck!
Melissa



> Date: Wed, 9 Jul 2008 14:31:59 -0500> From: D -dot- Throener -at- gmail -dot- com> To:
techwr-l -at- lists -dot- techwr-l -dot- com> Subject: Newbie to Tech Writing wants advice
re: schools> > Hello all!> I'm Dawn, a newbie to this group (joined
yesterday).> > Years ago, (gulp...1996) I minored in Technical Writing but
didn't do> anything with it.> > Now, I'd love to get back into the industry
and want to go back to school.> I'm in the Twin Cities, MN and
wonder...what's the best educational path to> take. There's Certificates in
Technical Writing and Masters Degrees and I> could even go back to get an
undergrad degree in it as well.> > What would you do in my shoes? What's
going to get me ahead and eventually> set me apart from others in the field
to get a job?> > Thanks in advance for your help. I look forward to learning
about this> career through your experiences.> > Take Care,> > ~Dawn>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^> > Create HTML or
Microsoft Word content and convert to Hel
p file formats or > printed documentation. Features include support for
Windows Vista & 2007 > Microsoft Office, team authoring, plus more.>
http://www.DocToHelp.com/TechwrlList> > True single source, conditional
content, PDF export, modular help.> Help & Manual is the most powerful
authoring tool for technical> documentation. Boost your productivity!
http://www.helpandmanual.com> > ---> You are currently subscribed to
TECHWR-L as melmis36 -at- hotmail -dot- com -dot- > > To unsubscribe send a blank email to >
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com> or visit
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> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com> >
Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit>
http://www.techwr-l.com/ for more resources and info.>

------------------------------

Message: 9
Date: Thu, 10 Jul 2008 10:16:34 -0400
From: "Bonnie Granat" <bgranat -at- granatedit -dot- com>
Subject: RE: Single subheading allowed?
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <002701c8e297$90d64640$2f01a8c0 -at- GranatEditOne>
Content-Type: text/plain; charset="us-ascii"

Yes, I think so. One subheading is fine if the logic really requires it.


Bonnie Granat
http://www.GranatEdit.com


> -----Original Message-----
> From:
> techwr-l-bounces+bgranat=granatedit -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+bgranat=granatedit -dot- com -at- lists -dot- techwr-l
> .com] On Behalf Of Jeff Jansen
> Sent: Wednesday, July 09, 2008 9:18 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Single subheading allowed?
>
>
> Since the heading will have its own copy text that does not
> apply specifically to an individual ECM, I don't think
> merging the subheading copy with the heading copy (that is,
> omitting the subheading altogether) is appropriate. So is it
> acceptable, for the sake of cross-document consistency, that
> some documents be allowed to violate the structure
> convention? Or is there some widely accepted method for
> dealing with this?
> Has anyone dealt with this or a similar situation in another way?
>




------------------------------

Message: 10
Date: Thu, 10 Jul 2008 10:19:42 -0400
From: "Hemstreet, Deborah" <DHemstreet -at- kaydon -dot- com>
Subject: RE: Time invoice needed
To: "Lin Sims" <ljsims -dot- ml -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:

<D5026CC91D16464EAEF063B3BCEE30C0028C0135 -at- bear-plt01-ex1 -dot- kaydonint -dot- com>


Hi Lin,

Apologies for not getting back to you last night, as promised, my girls
were on the computer...

Here is a link to a software called TraxTime
http://www.spudcity.com/traxtime/traxtime.htm

I bought a licensed copy years ago. What is very nice is you can track
several projects, or parts of projects at once, and then print a
detailed time accounting for every project... You could then attach this
time sheet to your invoice. Although I do think it has a billable hours
option, and the latest version may even provide invoicing...

Any way, I find this a very useful utility for keeping track of my
billable hours.

Hope this is helpful.

Deborah



------------------------------

Message: 11
Date: Thu, 10 Jul 2008 15:22:47 +0100
From: "Nicola Harlow" <N -dot- Harlow -at- seamsltd -dot- com>
Subject: RE: Annoyed with Tech Smith
To: "Sean Brierley"
<sbrierley -at- Accu-Time -dot- com>,<techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <1A35F832A6867040B438E8FA81180BD4C8EE21 -at- Erebos -dot- SEAMS -dot- pri>
Content-Type: text/plain; charset="us-ascii"

I still use print screen (well, alt-print screen for a dialog), and I
have SnagIT.

Where does that place me in the foodchain? :)

-----Original Message-----
From: techwr-l-bounces+n -dot- harlow=seamsltd -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+n -dot- harlow=seamsltd -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Sean Brierley
Sent: 08 July 2008 20:50
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Annoyed with Tech Smith

Somewhere, out there ... there are techwriters still using "print
screen" ... GASP! So, for $50, consider yourself higher up the
foodchain!

Grins.

___________
Sean Brierley
Technical Writer
www.accu-time.com



-----Original Message-----
From: techwr-l-bounces+sbrierley=accu-time -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sbrierley=accu-time -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Henry J. Wicko II
Sent: Tuesday, July 08, 2008 3:48 PM
To: Lauren
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Annoyed with Tech Smith


Lauren's $10 comment makes me think of the $10 upgrade/insurance plan
TechSmith offers. I purchased v8 last year and took the $10 insurance
plan. When v9 came out after my year was up and I renewed my upgrade
fee, I would have had to pay full price for the upgrade had I not kept
the annual insurance, and instead I got the upgrade for free. I found
it kinda nice when techSmith emailed me a download link via email
telling you that you're eligible for a free upgrade.

Notably, my employer has had v8 for 2 months with a suite of 10 licenses
and now v9 is out and I am not sure if they can get the free upgrade as
I did not make the purchase myself.

Myself, personally, I recommend the extra $10, and is at least worth
thinking about it when purchasing SnagIt for the first time.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats
or printed documentation. Features include support for Windows Vista &
2007 Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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om


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------------------------------

Message: 12
Date: Thu, 10 Jul 2008 10:29:50 -0400
From: Geoff Hart <ghart -at- videotron -dot- ca>
Subject: Single subheading allowed?
To: TECHWR-L List <techwr-l -at- lists -dot- techwr-l -dot- com>,
Jeff2 -dot- 0 -at- ModestSystems -dot- com
Message-ID: <64D4E6EF-CAEC-4C2B-8BFF-8175CCB7F6D1 -at- videotron -dot- ca>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed

Jeff Jansen wondered: <<I'm developing a template in Microsoft Word
for a client... It makes sense to organize the document such that
several sections of a document each have a subheading for each ECM in
the building. The problem is that some buildings have only a single
ECM, so the documents for those buildings would have some headings
with only a single next-level-down subheading. This is usually
considered a violation of document-structure conventions, so I'm
asking for advice on how to deal with this situation.>>

Some style guides frown on this, just as they frown on having a main
heading followed immediately by a subheading, with no intermediate
text. It's true that in both cases, there are often reasons to avoid
this (both can be symptoms of structural problems and a need to
collapse or simplify the heading hierarchy for a section), but in
general, neither is a major sin from a practical perspective (i.e.,
from usability of the document by the user).

More to the point, since the idea of a template is to help writers
present readers with consistent content, your note that "I don't
think merging the subheading copy with the heading copy (that is,
omitting the subheading altogether) is appropriate" is right on the
money. In a one-off document, that would be a good approach, but for
a document series in which consistency is important, it's not the
best solution.

An alternative solution would be to add a subheading to the template
to ensure that every document has at least two subheadings in the
section you're discussing. In most cases, this would just be
unnecessary filler, but if you can think of some standard information
that really does belong in the ECM section (e.g., standard
definitions, standard cautions or warnings), then there's a good
justification for this. But don't add that subheading unless it truly
serves a useful purpose.

Yet another alternative would be to change the main heading to "ECM
information for [building name]". Then, if there is only one ECM,
there would be no subheadings; if there are two or more, each would
get its own subheading. Problem solved! But that's more complicated
to implement, since you need to include the subheadings (e.g.,
"ECM1", "ECM2", etc.) in the template for buildings with more than
one. Though you can instruct writers to delete these subheadings when
they're not used (http://www.geoff-hart.com/resources/2000/
dynamicstyle.htm), some authors will inevitably leave one or more
headings in place. Still, assuming there will be editing or other
review processes, these problems should be easily caught.


----------------------------------------------------
-- Geoff Hart
ghart -at- videotron -dot- ca / geoffhart -at- mac -dot- com
www.geoff-hart.com
--------------------------------------------------
***Now available*** _Effective onscreen editing_
(http://www.geoff-hart.com/home/onscreen-book.htm)

Print version: http://stores.lulu.com/store.php?fStoreID=1505747



------------------------------

Message: 13
Date: Thu, 10 Jul 2008 10:33:34 -0400
From: Peter Neilson <neilson -at- windstream -dot- net>
Subject: Re: Interesting title I ran across
To: Techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <48761DBE -dot- 6030500 -at- windstream -dot- net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Found a "Writing Specialist II" listed at the Texas Legislative Council.
I would classify it as "Junior Writer." Here's the job description, from
back in Jan 08:
http://www.tlc.state.tx.us/hr/wrtgspecII.htm

Apparently the person who's filled the slot cannot update the website.




------------------------------

Message: 14
Date: Thu, 10 Jul 2008 07:30:15 -0700 (PDT)
From: Keith Hood <klhra -at- yahoo -dot- com>
Subject: Re: Single subheading allowed?
To: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID: <137035 -dot- 78383 -dot- qm -at- web36302 -dot- mail -dot- mud -dot- yahoo -dot- com>
Content-Type: text/plain; charset=us-ascii

Personally, wouldn't have a single subheading. Partly because that's
something I was taught when I was doing docs that had to be structured
according to Air Force ISD concepts. The rule was, if you don't have enough
content to sensibly divide it into two subsections, you should put it all in
one section. The logic behind that was, if there's so little content and you
divide it anyway, the reader might get confused because there's two headings
but the content is very similar, so he might wonder if the presence of one
of the headings is a mistake.

(Yes, AFISD is built to take into account the possibility of a lot of
readers with sub-average IQs.)

Another thought about not subdividing such content was, if you have that
little content, perhaps you should go back and reconsider the structure of
the document, and see if it would make sense to streamline it a bit. That
thought actually has good value for the TW, because it provides a reason and
a means of making the Table of Contents leaner and easier to read.

And I have to wonder - you're saying that in some buildings, the inhabitants
will implement no more than ONE method of trying to conserve energy? That
sounds odd. I mean, there's got to be all kinds of things that could be
common to all buildings, like changing the thermostat settings or tightening
the rules about turning off lights in unused areas or things like that. It
seems that the document for every building could have a block of common
topics, a chunk of boilerplate that, if used, would obviate any concerns
about a single-division heading. Maybe you could point that out to the boss
and that may even spark some more thought on their part about other measures
they could enact.




--- On Wed, 7/9/08, Jeff Jansen <jeff2 -dot- 0 -at- modestsystems -dot- com> wrote:

> From: Jeff Jansen <jeff2 -dot- 0 -at- modestsystems -dot- com>
> Subject: Single subheading allowed?
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Date: Wednesday, July 9, 2008, 9:18 PM
> I'm developing a template in Microsoft Word for a
> client. It will be used to
> create documents that document energy-conservation measures
> (ECMs) installed
> in a series of buildings. There will be a separate document
> for each
> building. It makes sense to organize the document such that
> several sections
> of a document each have a subheading for each ECM in the
> building.
>
> The problem is that some buildings have only a single ECM,
> so the documents
> for those buildings would have some headings with only a
> single
> next-level-down subheading. This is usually considered a
> violation of
> document-structure conventions, so I'm asking for
> advice on how to deal with
> this situation.
>
> Since the heading will have its own copy text that does not
> apply
> specifically to an individual ECM, I don't think
> merging the subheading copy
> with the heading copy (that is, omitting the subheading
> altogether) is
> appropriate. So is it acceptable, for the sake of
> cross-document
> consistency, that some documents be allowed to violate the
> structure
> convention? Or is there some widely accepted method for
> dealing with this?
> Has anyone dealt with this or a similar situation in
> another way?
>






------------------------------

Message: 15
Date: Thu, 10 Jul 2008 10:30:16 -0500
From: "Sam Beard" <sbeard -at- oico -dot- com>
Subject: Department of Redundancy Department
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <B638F332A8CC2141985CBEA2A4D2FEC8FC621C -at- oicmail -dot- oico -dot- com>
Content-Type: text/plain; charset="us-ascii"

All,



I'm revising a manual from before my time here, making some fairly
minor edits. However, I ALWAYS review the manuals I'm revising here,
reading them word for word, and I usually, if not always, catch some
sort of error that wasn't in the set of redlines handed to me. Take this
gem, for example:



Plug the external desktop power supply cord of the voltage-specific
external desk-top power supply supplied with the autosampler into the
power connector located on the autosampler back panel.

Now, this was step 1 of a four step process on plugging in an
autosampler and connecting it to the main unit, in a section called
Establishing External Connections. Right before this was a Warning and a
Caution about using the supplied power supply. While not technically an
error, isn't this a WONDERFUL example of technical writing?!



Samuel I. Beard, Jr.

Technical Writer

OI Analytical

979 690-1711 Ext. 222

sbeard -at- oico -dot- com







------------------------------

Message: 16
Date: Thu, 10 Jul 2008 09:32:32 -0600
From: "Dana Worley" <dana -at- campbellsci -dot- com>
Subject: RE: RE: Annoyed with Tech Smith
To: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID: <4875D730 -dot- 15384 -dot- 4213C5 -at- dana -dot- campbellsci -dot- com>
Content-Type: text/plain; charset=US-ASCII

On Wednesday, July 09, 2008, Cardimon, Craig wrote:

> There sure is a learning curve. I'm still using SnagIt 8.0 because I had
> a task to do and no time yet to learn 9.0. Any Quick Start Guides around
> for 9.0 that you know of?


I haven't loaded 9 yet, but...

When I went from 7 to 8, the UI had changed considerably. However, there
are three views -- Normal, Classic, and Compact. The Classic view is
essentially the version 7 UI. Perhaps version 9 has something similar?

Dana W

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help




------------------------------

Message: 17
Date: Thu, 10 Jul 2008 08:40:31 -0700
From: "Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>
Subject: RE: RE: Annoyed with Tech Smith
To: "Dana Worley" <dana -at- campbellsci -dot- com>,
<techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:
<0C8F3D44D4B5134D964EC1AA5F1EE7710B7D9C -at- clark -dot- esc -dot- soleratec -dot- com>
Content-Type: text/plain; charset="us-ascii"

Precisely.

Leonard

-----Original Message-----
From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
om] On Behalf Of Dana Worley
Sent: Thursday, July 10, 2008 8:33 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: RE: Annoyed with Tech Smith

On Wednesday, July 09, 2008, Cardimon, Craig wrote:

> There sure is a learning curve. I'm still using SnagIt 8.0 because I
had
> a task to do and no time yet to learn 9.0. Any Quick Start Guides
around
> for 9.0 that you know of?


I haven't loaded 9 yet, but...

When I went from 7 to 8, the UI had changed considerably. However, there

are three views -- Normal, Classic, and Compact. The Classic view is
essentially the version 7 UI. Perhaps version 9 has something similar?

Dana W

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats
or
printed documentation. Features include support for Windows Vista & 2007

Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as
Leonard -dot- Porrello -at- soleratec -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit
http://lists.techwr-l.com/mailman/options/techwr-l/leonard.porrello%40so
leratec.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.



------------------------------

Message: 18
Date: Thu, 10 Jul 2008 12:53:13 -0400
From: "Rob Hudson" <caveatrob -at- gmail -dot- com>
Subject: Share a subscription
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:
<dac8acf60807100953p76bf03a0x37e21864330cc8c7 -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

Would anyone like to share a subscription to the Chicago Manual of
Style online? Please contact me privately.

Rob


------------------------------

Message: 19
Date: Thu, 10 Jul 2008 12:55:32 -0400
From: "Rob Hudson" <caveatrob -at- gmail -dot- com>
Subject: Help authoring tools for simple win/webhelp
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:
<dac8acf60807100955o3a1898feh1bb556ef5091c02a -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

Hi all,

I'm looking to make myself a pop-up help reference for my own writing
with style guide information. I've thought about authoring something
for WinHelp and just popping it up when I need it.

What tool would you recommend that provides indexing, styling, and
images in the Winhelp/Html Help format? I would just write something
in a wiki or HTML but that's not as easy as using a windows desktop
app.

Rob


------------------------------

Message: 20
Date: Thu, 10 Jul 2008 12:56:38 -0400
From: "Rob Hudson" <caveatrob -at- gmail -dot- com>
Subject: Re: RE: Annoyed with Tech Smith
To: "Leonard C. Porrello" <Leonard -dot- Porrello -at- soleratec -dot- com>
Cc: Dana Worley <dana -at- campbellsci -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<dac8acf60807100956g1722d047xa598c8ddbc7d39da -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

The thing that most upsets me about 9 is that I can't put my custom
stylings -- like edge markers -- ahead of the default ones that appear
in the toolbar. I'd like to delete all of the defaults and insert my
own!

On Thu, Jul 10, 2008 at 11:40 AM, Leonard C. Porrello
<Leonard -dot- Porrello -at- soleratec -dot- com> wrote:
> Precisely.
>
> Leonard
>
> -----Original Message-----
> From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
> om] On Behalf Of Dana Worley
> Sent: Thursday, July 10, 2008 8:33 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: RE: Annoyed with Tech Smith
>
> On Wednesday, July 09, 2008, Cardimon, Craig wrote:
>
>> There sure is a learning curve. I'm still using SnagIt 8.0 because I
> had
>> a task to do and no time yet to learn 9.0. Any Quick Start Guides
> around
>> for 9.0 that you know of?
>
>
> I haven't loaded 9 yet, but...
>
> When I went from 7 to 8, the UI had changed considerably. However, there
>
> are three views -- Normal, Classic, and Compact. The Classic view is
> essentially the version 7 UI. Perhaps version 9 has something similar?
>
> Dana W
>
> ***************************
> Dana Worley
> Software Product Manager/Manager, Software Support Group
> Campbell Scientific, Inc.
> Microsoft MVP, Windows Help
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create HTML or Microsoft Word content and convert to Help file formats
> or
> printed documentation. Features include support for Windows Vista & 2007
>
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
>
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
>
> ---
> You are currently subscribed to TECHWR-L as
> Leonard -dot- Porrello -at- soleratec -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/leonard.porrello%40so
> leratec.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create HTML or Microsoft Word content and convert to Help file formats or
> printed documentation. Features include support for Windows Vista & 2007
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
>
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
>
> ---
> You are currently subscribed to TECHWR-L as caveatrob -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit
http://lists.techwr-l.com/mailman/options/techwr-l/caveatrob%40gmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
>


------------------------------

Message: 21
Date: Thu, 10 Jul 2008 10:57:57 -0600
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
Subject: RE: Department of Redundancy Department
To: "Sam Beard" <sbeard -at- oico -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:

<AABEB232F95338499DF8F513EE2B2C78A69FB2 -at- WSTEXCH00 -dot- westminster -dot- polycom -dot- com>

Content-Type: text/plain; charset="us-ascii"

Sam Beard wrote:

> I'm revising a manual from before my time here, making some fairly
> minor edits. However, I ALWAYS review the manuals I'm revising here,
> reading them word for word, and I usually, if not always, catch some
> sort of error that wasn't in the set of redlines handed to me. Take
this
> gem, for example:
>
>
>
> Plug the external desktop power supply cord of the voltage-specific
> external desk-top power supply supplied with the autosampler into the
> power connector located on the autosampler back panel.
>
> Now, this was step 1 of a four step process on plugging in an
> autosampler and connecting it to the main unit, in a section called
> Establishing External Connections. Right before this was a Warning and
a
> Caution about using the supplied power supply. While not technically
an
> error, isn't this a WONDERFUL example of technical writing?!

Jeez, I hate that kind of crap. Here's something I posted a little over
a year ago that's relevant:

Stuart Burnfield wrote:

> If you're pretending to be a clueless idiot, it's hard to avoid
> overwriting and overexplaining. You'll be tailoring the docs to make
> them more usable by a handful of users, at the expense of the
> overwhelming majority of users. (I'm assuming you haven't identified
> clueless idiots as a significant segment of your target audience :^)

Hear, hear. Mark Baker, who I believe was a regular contributer to this
list (or was it FrameUsers?) a while back, posited "Baker's Paradox,"
which I formatted nicely with a border and big letters, and posted
prominently in my cube as a reminder:

"Any procedure that anticipates every possible misunderstanding will be
incomprehensible to all users."


Richard


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------







------------------------------

Message: 22
Date: Thu, 10 Jul 2008 13:16:36 -0600
From: "technical writing plus" <doc-x -at- earthlink -dot- net>
Subject: RE: Department of Redundancy Department
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <000001c8e2c1$79ffc570$2101a8c0 -at- ThomJames>
Content-Type: text/plain; charset="us-ascii"

I'm sure that you have cleaned it up better that I could. But still, I'm
going to give you a glimpse into my thought process as I attempt to edit
such a thing.

Right, technically speaking, the facts may have been correct but technically
speaking there was too many of them and reading such text gives people
headaches.

If I say 'Just plug it in' -- then the problem is that the reader might not
know what I'm talking about.

It does looks like I ought to use 'autosampler' and 'power supply' and 'back
panel'. So here is my first real attempt to rebuild that sentence.

[First, use the correct power supply.] Plug the [correct] power supply into
the jack that is on [at] the back panel of the autosampler unit.

Jim Jones zxlat.translatorscafe.com

Technical Editing | Chinese, German, Spanish to English | Other

-----Original Message-----
Sam Beard presented

...revising a manual from before my time here, making some fairly
minor edits. However, I ALWAYS review the manuals I'm revising here,
reading them word for word, and I usually, if not always, catch some
sort of error that wasn't in the set of redlines handed to me. Take this
gem, for example:

Plug the external desktop power supply cord of the voltage-specific
external desk-top power supply supplied with the autosampler into the
power connector located on the autosampler back panel.

Now, this was step 1 of a four step process on plugging in an
autosampler and connecting it to the main unit, in a section called
Establishing External Connections. Right before this was a Warning and a
Caution about using the supplied power supply. While not technically an
error, isn't this a WONDERFUL example of technical writing?!



------------------------------

Message: 23
Date: Thu, 10 Jul 2008 11:41:42 -0700 (PDT)
From: Keith Hood <klhra -at- yahoo -dot- com>
Subject: RE: Department of Redundancy Department
To: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID: <787325 -dot- 991 -dot- qm -at- web36301 -dot- mail -dot- mud -dot- yahoo -dot- com>
Content-Type: text/plain; charset=us-ascii

A perfect example of the fact that when you open a can of worms, the only
way to stabilize the situation again is to use a bigger can.


--- On Thu, 7/10/08, technical writing plus <doc-x -at- earthlink -dot- net> wrote:

> From: technical writing plus <doc-x -at- earthlink -dot- net>
> Subject: RE: Department of Redundancy Department
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Date: Thursday, July 10, 2008, 3:16 PM
> I'm sure that you have cleaned it up better that I
> could. But still, I'm
> going to give you a glimpse into my thought process as I
> attempt to edit
> such a thing.
>
> Right, technically speaking, the facts may have been
> correct but technically
> speaking there was too many of them and reading such text
> gives people
> headaches.
>
> If I say 'Just plug it in' -- then the problem is
> that the reader might not
> know what I'm talking about.
>
> It does looks like I ought to use 'autosampler' and
> 'power supply' and 'back
> panel'. So here is my first real attempt to rebuild
> that sentence.
>
> [First, use the correct power supply.] Plug the [correct]
> power supply into
> the jack that is on [at] the back panel of the autosampler
> unit.
>
> Jim Jones zxlat.translatorscafe.com
>
> Technical Editing | Chinese, German, Spanish to English |
> Other
>
> -----Original Message-----
> Sam Beard presented
>
> ...revising a manual from before my time here, making some
> fairly
> minor edits. However, I ALWAYS review the manuals I'm
> revising here,
> reading them word for word, and I usually, if not always,
> catch some
> sort of error that wasn't in the set of redlines handed
> to me. Take this
> gem, for example:
>
> Plug the external desktop power supply cord of the
> voltage-specific
> external desk-top power supply supplied with the
> autosampler into the
> power connector located on the autosampler back panel.
>
> Now, this was step 1 of a four step process on plugging
> in an
> autosampler and connecting it to the main unit, in a
> section called
> Establishing External Connections. Right before this was a
> Warning and a
> Caution about using the supplied power supply. While not
> technically an
> error, isn't this a WONDERFUL example of technical
> writing?!
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create HTML or Microsoft Word content and convert to Help
> file formats or
> printed documentation. Features include support for Windows
> Vista & 2007
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
>
> True single source, conditional content, PDF export,
> modular help.
> Help & Manual is the most powerful authoring tool for
> technical
> documentation. Boost your productivity!
> http://www.helpandmanual.com
>
> ---
> You are currently subscribed to TECHWR-L as
> klhra -at- yahoo -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/klhra%40yahoo.com
>
>
> To subscribe, send a blank email to
> techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.





------------------------------

Message: 24
Date: Thu, 10 Jul 2008 15:00:31 -0400
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
Subject: Re: Department of Redundancy Department
To: klhra -at- yahoo -dot- com
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<375e3cb30807101200s1ebcbc3ev37b95c73ff732101 -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

Ain't it surprising how long worms can live inside a sealed can?

On Thu, Jul 10, 2008 at 2:41 PM, Keith Hood <klhra -at- yahoo -dot- com> wrote:
> A perfect example of the fact that when you open a can of worms, the only
way to stabilize the situation again is to use a bigger can.

--
Bill Swallow
HATT List Owner
WWP-Users List Owner
Senior Member STC, TechValley Chapter
STC Single-Sourcing SIG Manager
http://techcommdood.blogspot.com


------------------------------

Message: 25
Date: Fri, 11 Jul 2008 05:01:14 +1000
From: Janice Gelb <Janice -dot- Gelb -at- Sun -dot- COM>
Subject: Re: Single subheading allowed?
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <48765C7A -dot- 9010608 -at- sun -dot- com>
Content-Type: text/plain; format=flowed; charset=ISO-8859-1

Jeff Jansen wrote:
>
> Since the heading will have its own copy text that does not apply
> specifically to an individual ECM, I don't think merging the subheading
copy
> with the heading copy (that is, omitting the subheading altogether) is
> appropriate. So is it acceptable, for the sake of cross-document
> consistency, that some documents be allowed to violate the structure
> convention? Or is there some widely accepted method for dealing with this?
> Has anyone dealt with this or a similar situation in another way?
>

We allow it but only under extreme circumstances.
The main instance in which we see it is with parallel
structures when only one standard subhead applies to
a particular component. We actually don't even say in
our style guide that we allow it due to fears of abuse
but in practical terms, the editors allow it from time
to time when there really is no other reasonable solution.

-- Janice

***********************************************************
Janice Gelb | The only connection Sun has with
janice -dot- gelb -at- sun -dot- com | this message is the return address


------------------------------

Message: 26
Date: Thu, 10 Jul 2008 14:16:14 -0600
From: "technical writing plus" <doc-x -at- earthlink -dot- net>
Subject: RE: Department of Redundancy Department
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <000001c8e2c9$cf2a7830$2101a8c0 -at- ThomJames>
Content-Type: text/plain; charset="us-ascii"

The thing that I hate about it is getting all of those little wiggly things
back in. But Bill has a good point.

Jim Jones zxlat.translatorscafe.com

Technical Editing | Chinese, German, Spanish to English | Other

-----Original Message-----
Ain't it surprising how long worms can live inside a sealed can?

On Thu, Jul 10, 2008 at 2:41 PM, Keith Hood <klhra -at- yahoo -dot- com> wrote:
> A perfect example of the fact that when you open a can of worms, the only
way to stabilize the situation again is to use a bigger can.



------------------------------

Message: 27
Date: Thu, 10 Jul 2008 15:29:43 -0400
From: "Hemstreet, Deborah" <DHemstreet -at- kaydon -dot- com>
Subject: RE: Single subheading allowed?
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:

<D5026CC91D16464EAEF063B3BCEE30C0028C014B -at- bear-plt01-ex1 -dot- kaydonint -dot- com>


When we implemented a CMS (DITA) at one company, we had no choice. It
gave all of us a case of nerves, but we were told that we could no
longer have

Title
explanation of why you would need feature
To do this:
1. lkj;k;
2. ;askjf;ladsj
================================

We were forced to go over to

Document Output
Printing pages
explanatory text
Print Pages
1. ;asjdfkj
2. ;askjdf;lkdjf
3. ;jlkj;lkj
======================

I HATED having to do this - it was longer, wasted space, and was totally
redundant in some cases, but it made DITA and our implementor happy....

Deborah



------------------------------

Message: 28
Date: Thu, 10 Jul 2008 13:39:14 -0600
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
Subject: RE: Single subheading allowed?
To: "Hemstreet, Deborah" <DHemstreet -at- kaydon -dot- com>, "TECHWR-L"
<techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:

<AABEB232F95338499DF8F513EE2B2C78A69FB5 -at- WSTEXCH00 -dot- westminster -dot- polycom -dot- com>

Content-Type: text/plain; charset="us-ascii"

Hemstreet, Deborah wrote:

> When we implemented a CMS (DITA) at one company, we had no choice. It
> gave all of us a case of nerves, but we were told that we could no
> longer have
>
> Title
> explanation of why you would need feature
> To do this:
> 1. lkj;k;
> 2. ;askjf;ladsj
> ================================
>
> We were forced to go over to
>
> Document Output
> Printing pages
> explanatory text
> Print Pages
> 1. ;asjdfkj
> 2. ;askjdf;lkdjf
> 3. ;jlkj;lkj
> ======================
>
> I HATED having to do this - it was longer, wasted space, and was
totally
> redundant in some cases, but it made DITA and our implementor
happy....

I'm having trouble understanding the difference because the two examples
aren't at all parallel. And my knowledge of DITA (and structure in
general) is pretty superficial. But I'm willing to bet that your
implementer's happiness was a far bigger factor than DITA. :-)

Richard


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------










------------------------------

Message: 29
Date: Fri, 11 Jul 2008 06:21:05 +1000
From: Janice Gelb <Janice -dot- Gelb -at- Sun -dot- COM>
Subject: Re: Single subheading allowed?
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <48766F31 -dot- 1070409 -at- sun -dot- com>
Content-Type: text/plain; format=flowed; charset=ISO-8859-1

Hemstreet, Deborah wrote:
> When we implemented a CMS (DITA) at one company, we had no choice. It
> gave all of us a case of nerves, but we were told that we could no
> longer have
>
> Title
> explanation of why you would need feature
> To do this:
> 1. lkj;k;
> 2. ;askjf;ladsj
> ================================
>
> We were forced to go over to
>
> Document Output
> Printing pages
> explanatory text
> Print Pages
> 1. ;asjdfkj
> 2. ;askjdf;lkdjf
> 3. ;jlkj;lkj
> ======================
>
> I HATED having to do this - it was longer, wasted space, and was totally
> redundant in some cases, but it made DITA and our implementor happy....
>

I suspect this is because probably in DITA, steps need to
be in a task container rather than being allowed to roam
free in a general section container. (This wasn't as much
of a problem for us when we moved to SGML because we had
always required a procedural head before steps anyway.
Our users wanted to be able to easily find procedures
in ToCs and on the page.)

Welcome to the wonderful world of structured hierarchical
tagging :->

-- Janice


***********************************************************
Janice Gelb | The only connection Sun has with
janice -dot- gelb -at- sun -dot- com | this message is the return address


------------------------------

Message: 30
Date: Thu, 10 Jul 2008 15:52:58 -0500
From: "Sam Beard" <sbeard -at- oico -dot- com>
Subject: RE: Department of Redundancy Department
To: "technical writing plus" <doc-x -at- earthlink -dot- net>,
<techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID: <B638F332A8CC2141985CBEA2A4D2FEC8FC6222 -at- oicmail -dot- oico -dot- com>
Content-Type: text/plain; charset="us-ascii"

Jim,

Thanks much for the suggestion! You're right in that I had already
re-written the offending passage. Since there was a Caution directly
above stating to use only the external desktop power supply, I simply
stated:

Plug the power supply cord into the autosampler power connector.

...and I included a photo of the rear of the autosampler with a
call-out to the power connector.

Samuel I. Beard, Jr.
Technical Writer
OI Analytical
979 690-1711 Ext. 222
sbeard -at- oico -dot- com


-----Original Message-----
From: techwr-l-bounces+sbeard=oico -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sbeard=oico -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
Of technical writing plus
Sent: Thursday, July 10, 2008 2:17 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Department of Redundancy Department

I'm sure that you have cleaned it up better that I could. But still, I'm
going to give you a glimpse into my thought process as I attempt to edit
such a thing.

Right, technically speaking, the facts may have been correct but
technically
speaking there was too many of them and reading such text gives people
headaches.

If I say 'Just plug it in' -- then the problem is that the reader might
not
know what I'm talking about.

It does looks like I ought to use 'autosampler' and 'power supply' and
'back
panel'. So here is my first real attempt to rebuild that sentence.

[First, use the correct power supply.] Plug the [correct] power supply
into
the jack that is on [at] the back panel of the autosampler unit.

Jim Jones zxlat.translatorscafe.com

Technical Editing | Chinese, German, Spanish to English | Other

-----Original Message-----
Sam Beard presented

...revising a manual from before my time here, making some fairly
minor edits. However, I ALWAYS review the manuals I'm revising here,
reading them word for word, and I usually, if not always, catch some
sort of error that wasn't in the set of redlines handed to me. Take this
gem, for example:

Plug the external desktop power supply cord of the voltage-specific
external desk-top power supply supplied with the autosampler into the
power connector located on the autosampler back panel.

Now, this was step 1 of a four step process on plugging in an
autosampler and connecting it to the main unit, in a section called
Establishing External Connections. Right before this was a Warning and a
Caution about using the supplied power supply. While not technically an
error, isn't this a WONDERFUL example of technical writing?!

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^


------------------------------

Message: 31
Date: Thu, 10 Jul 2008 15:57:56 -0500
From: "Sam Beard" <sbeard -at- oico -dot- com>
Subject: RE: Paragraph Designer Shortcut Key
To: "Callie Bertsche" <c -dot- bertsche -at- tecplot -dot- com>
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID: <B638F332A8CC2141985CBEA2A4D2FEC8FC6223 -at- oicmail -dot- oico -dot- com>
Content-Type: text/plain; charset="us-ascii"

Callie,

Welcome! This list is pretty useful with some VERY knowledgeable
folks participating!

Now, to get to your question. This may or may not be a factor with
your situation, but I will sometimes have the problem of my Control key
not working at all. I'm not totally sure what causes this, but I'm
thinking it has something to do with the use of certain graphics file
types. The only thing I've found to fix this is to quit and restart
Frame. If none of your other Control key combinations are working, that
may be the case with you, as well. Or even if some of them are working
but others aren't, maybe. Again, I have no idea of what's causing this
or just how many things are affected, so I'm taking a shot in the dark,
here.

Good luck!

Samuel I. Beard, Jr.
Technical Writer
OI Analytical
979 690-1711 Ext. 222
sbeard -at- oico -dot- com


-----Original Message-----
From: framers-bounces -at- lists -dot- frameusers -dot- com
[mailto:framers-bounces -at- lists -dot- frameusers -dot- com] On Behalf Of Callie
Bertsche
Sent: Wednesday, July 09, 2008 1:42 PM
To: framers -at- lists -dot- frameusers -dot- com
Subject: Paragraph Designer Shortcut Key

Hello Framers! It's my first post to the list! I've been gleaning useful
knowledge from you all for awhile; thanks!

I am stymied on a "simple" problem. Keyboard shortcuts save me lots of
time, like CTRL-D for the Character Designer dialog. For some reason,
however, I cannot use the preset CTRL-M to bring up the Paragraph
Designer dialog. I wonder if my FrameMaker app has CTRL-M set to some
other function, and yet when I hit CTRL-M repeatedly (in frustration),
(seemingly) nothing happens. Where can I adjust my keyboard shortcuts?
In FrameMaker somewhere? Anywhere? Agh!

Cheers, Fellow Framers,

Callie Bertsche
Technical Writer
Phone: 425.653.1200 x269
Email: c -dot- bertsche -at- tecplot -dot- com <mailto: -dot- c -dot- bertsche -at- tecplot -dot- com>


------------------------------

Message: 32
Date: Thu, 10 Jul 2008 15:27:30 -0500
From: "Kevin Elmore" <kelmore -at- gmail -dot- com>
Subject: Indices and not-indices
To: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<18e8a9d80807101327r1e720a8doc35522da28b499b1 -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=WINDOWS-1252

How shaken would your confidence be if an entity's help files did not
have a proper index?

To give a little background, I help maintain various help files that
are about 8 years old. Over the years, things have gotten fairly
sloppy, especially regarding the index. Our typical MO for creating a
new help file topic is to add the name of the topic, the Document
Control Number assigned upon creation of a new document, and possibly
other keywords that seem ideal (at least according to the
administrators of the help file, since the SME does not always provide
adequate keywords).

So, in short, our index is now just another way to search for text.
I've brought this up, but there is no way we'll get a professional
indexer in to create a new index. People are now used to searching
for numbers and entire titles. Our index is a hybrid of the Table of
Contents (scrolling through the first letters of a title) and the
Search function (locating topics through using keywords). All in all,
it works for our internal users, and that is important enough.

But?

There is a good chance that we will publish a new help file output
based on this project (hooray for RoboHelp's Conditional Build
feature). This help file will be seen by a client of ours. It would
no longer be just for our internal users.

Upon this realization, I have requested from management that we do not
produce the index. Publish only the Table of Contents and the Search
tab. I am ashamed of our index, as it really only an index by name.
It does not look professional to me.

How would you feel about seeing a help file with such an "index"? Am
I being too pedantic? My management is considering my request to omit
the index altogether, but I fear that "consistency" might win out.
After all, if it's good enough for our internal people, then what
could possibly be wrong with it?

So, I figured that I'd use my first post on this list gauging some
opinions. Would you feel comfortable providing to a client an index
using the method that I described?

Kevin Elmore


------------------------------

Message: 33
Date: Thu, 10 Jul 2008 14:02:12 -0700
From: "Chris Morton" <salt -dot- morton -at- gmail -dot- com>
Subject: Re: Paragraph Designer Shortcut Key
To: techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<746d910c0807101402t3336d658h5e9c5e8b99bc505f -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

Does the CTRL key work in any other application? How about CTRL+ALT+DEL? If
not, replace the keyboard. It could also be an intermittent problem with
that key.

Jagdriver


On 7/10/08, Sam Beard <sbeard -at- oico -dot- com> wrote:
>
> Callie,
>
> Welcome! This list is pretty useful with some VERY knowledgeable
> folks participating!
>
> Now, to get to your question. This may or may not be a factor with
> your situation, but I will sometimes have the problem of my Control key
> not working at all. I'm not totally sure what causes this, but I'm
> thinking it has something to do with the use of certain graphics file
> types. The only thing I've found to fix this is to quit and restart
> Frame. If none of your other Control key combinations are working, that
> may be the case with you, as well. Or even if some of them are working
> but others aren't, maybe. Again, I have no idea of what's causing this
> or just how many things are affected, so I'm taking a shot in the dark,
> here.
>
> Good luck!
>
> Samuel I. Beard, Jr.
> Technical Writer
> OI Analytical
> 979 690-1711 Ext. 222
> sbeard -at- oico -dot- com
>
>
> -----Original Message-----
> From: framers-bounces -at- lists -dot- frameusers -dot- com
> [mailto:framers-bounces -at- lists -dot- frameusers -dot- com] On Behalf Of Callie
> Bertsche
> Sent: Wednesday, July 09, 2008 1:42 PM
> To: framers -at- lists -dot- frameusers -dot- com
> Subject: Paragraph Designer Shortcut Key
>
> Hello Framers! It's my first post to the list! I've been gleaning useful
> knowledge from you all for awhile; thanks!
>
> I am stymied on a "simple" problem. Keyboard shortcuts save me lots of
> time, like CTRL-D for the Character Designer dialog. For some reason,
> however, I cannot use the preset CTRL-M to bring up the Paragraph
> Designer dialog. I wonder if my FrameMaker app has CTRL-M set to some
> other function, and yet when I hit CTRL-M repeatedly (in frustration),
> (seemingly) nothing happens. Where can I adjust my keyboard shortcuts?
> In FrameMaker somewhere? Anywhere? Agh!
>
> Cheers, Fellow Framers,
>
> Callie Bertsche
> Technical Writer
> Phone: 425.653.1200 x269
> Email: c -dot- bertsche -at- tecplot -dot- com <mailto: -dot- c -dot- bertsche -at- tecplot -dot- com>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create HTML or Microsoft Word content and convert to Help file formats or
> printed documentation. Features include support for Windows Vista & 2007
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
>
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
>
> ---
> You are currently subscribed to TECHWR-L as salt -dot- morton -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/salt.morton%40gmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
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>
>


------------------------------

Message: 34
Date: Thu, 10 Jul 2008 14:24:51 -0700
From: "Chris Morton" <salt -dot- morton -at- gmail -dot- com>
Subject: Re: Newbie to Tech Writing wants advice re: schools
To: "Dawn Throener" <D -dot- Throener -at- gmail -dot- com>,
techwr-l -at- lists -dot- techwr-l -dot- com
Message-ID:
<746d910c0807101424l23184cc5lb77385b1a7d67276 -at- mail -dot- gmail -dot- com>
Content-Type: text/plain; charset=ISO-8859-1

Here's the link:
http://132.239.151.4/Programs/index.cfm?vAction=certDetail&vCertificateID=11
3&vStudyAreaId=13

On 7/10/08, Chris Morton <salt -dot- morton -at- gmail -dot- com> wrote:
>
> Well, just this past Tuesday I discovered an online, credited course
> through (I think) UCSD (that's Univ. of CA, San Diego). It looked quite
> reasonable in terms of cost and energy (including fossil fuel-based)
> expended.
>
> > Chris
>
>
> On 7/9/08, Dawn Throener <D -dot- Throener -at- gmail -dot- com> wrote:
>>
>> Hello all!
>> I'm Dawn, a newbie to this group (joined yesterday).
>>
>> Years ago, (gulp...1996) I minored in Technical Writing but didn't do
>> anything with it.
>>
>> Now, I'd love to get back into the industry and want to go back to
school.
>> I'm in the Twin Cities, MN and wonder...what's the best educational path
>> to
>> take. There's Certificates in Technical Writing and Masters Degrees and I
>> could even go back to get an undergrad degree in it as well.
>>
>> What would you do in my shoes? What's going to get me ahead and
eventually
>> set me apart from others in the field to get a job?
>>
>> Thanks in advance for your help. I look forward to learning about this
>> career through your experiences.
>>
>> Take Care,
>>
>> ~Dawn
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
>> Create HTML or Microsoft Word content and convert to Help file formats or
>> printed documentation. Features include support for Windows Vista & 2007
>> Microsoft Office, team authoring, plus more.
>>
http://www.DocToHelp.com/TechwrlList<http://www.doctohelp.com/TechwrlList>
>>
>> True single source, conditional content, PDF export, modular help.
>> Help & Manual is the most powerful authoring tool for technical
>> documentation. Boost your productivity! http://www.helpandmanual.com
>>
>> ---
>> You are currently subscribed to TECHWR-L as salt -dot- morton -at- gmail -dot- com -dot-
>>
>> To unsubscribe send a blank email to
>> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
>> or visit
>>
http://lists.techwr-l.com/mailman/options/techwr-l/salt.morton%40gmail.com
>>
>>
>> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>>
>> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>> http://www.techwr-l.com/ for more resources and info.
>>
>>
>


------------------------------

Message: 35
Date: Thu, 10 Jul 2008 22:22:30 -0700
From: Jay Maechtlen <techwriter -at- covad -dot- net>
Subject: Re: xml editor?
To: Fred Ridder <docudoc -at- hotmail -dot- com>
Cc: techwr-l -at- lists -dot- techwr-l -dot- com, "Crimmin, Peter"
<peter -dot- crimmin -at- nuance -dot- com>
Message-ID: <4876EE16 -dot- 7050509 -at- covad -dot- net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Fred Ridder wrote:
> Peter Crimmin wrote:
>
>> I'm looking for a simple, opensource (i.e. free) HTML editor that
>> doesn't pollute files with unnecessary <xml> markup.
>> Any recommendations?
>

There are many- NVU and others

http://mozpad.org/doku.php?id=map_of_the_mozpad_universe

if you want XML editors, there are also many:

Etna XML Editor
Etna is an open Source XML Editor built on Mozilla's core, Gecko. It
uses some RelaxNG schema to edit and validate XML Documents.
http://rhaptos.org/downloads/editing/etna

At Sourceforge.net, a search for html editor provides 6707 Results.
I'm sure that lots of them are irrelevant, but I'll bet that way too
many of them are plausible choices!

Cheers
Jay



--
Jay Maechtlen
626 444-5112 office
626 840-8875 cell
www.laserpubs.com


------------------------------

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****************************************

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
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