Re: Information gathering.....

["Kathleen MacDowell" <kathleen -at- writefortheuser -dot- com>]

Some very good suggestions. In line with Keith's ideas about scripting
etc., don't you do video too, Al? Perhaps you could mention that
information to one of your bosses so that you could help obtain the
information you need. Aren't you also the one that mentioned at one
time that professionally done video or operators are very expensive,
for good reason (another point?).

I don't have experience in the tool, so can't add anything to what
you've already seen. "Glass Half-full wise," perhaps something useful
and interesting will be offered. Is it possible that one of the
author-it people, or Char, or ... might have some ideas?

Best of luck,

Kathleen

On Mon, Jul 28, 2008 at 4:54 PM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
> I have occaisionally recorded assembly and other procedures
> for later reference, but these were records of procedures that
> I was present for and took part in, and the tapes were all full of
> me asking questions.  I wouldn't expect engineers, techs or
> other hands-on people to spontaneously provide all the info
> needed for documents resulting from the procedure.
>
> Based on your description of the company's history and
> current management's thinking, perhaps yout most productive
> use of video would be to aim the camera at yourself and use
> the recordings to help polish your interviewing skills...
>
> Gene Kim-Eng
>
>
> ----- Original Message -----
> From: "Al Geist" <al -dot- geist -at- geistassociates -dot- com>
>> Has anyone had experience incorporating video in the information
>> gathering
>> process for technical publications? How did it work for you (or did it
>> work)? Did it vastly improve efficiency, or was the development time
>> about
>> the same? If you used video, what did you have to do to ensure the
>> information you got was worthwhile?
>
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-- 
Kathleen MacDowell
www.writefortheuser.com
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