Re: AT&T Tech Comm Fail

Subject: Re: AT&T Tech Comm Fail
From: "Kathleen MacDowell" <kathleen -at- writefortheuser -dot- com>
To: arroxaneullman -at- aol -dot- com
Date: Mon, 15 Sep 2008 17:49:00 -0500

just for ned

On Mon, Sep 15, 2008 at 1:04 PM, <arroxaneullman -at- aol -dot- com> wrote:
> No personal insult intended if you happen to work for them, but this is a great example of how not to be user-friendly.
>
> http://www.latimes.com/business/la-fi-lazarus14-2008sep14,0,7827478.column
>
> In a nutshell, AT&T has updated their service agreement and buried it in 25,000 pages of info.
>
> Seems they've been looking to the government for publication cues.
>
> :(
> Arroxane, grateful not to be an AT&T customer or employee
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> ComponentOne Doc-To-Help gives you everything you need to author and
> publish quality Help, Web, and print content. Perfect for technical
> authors, developers, and policy writers. Download a FREE trial.
> http://www.componentone.com/DocToHelp/
>
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
>
> ---
> You are currently subscribed to TECHWR-L as kathleen -at- writefortheuser -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit http://lists.techwr-l.com/mailman/options/techwr-l/kathleen%40writefortheuser.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
>
>



--
Kathleen MacDowell
www.writefortheuser.com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help gives you everything you need to author and
publish quality Help, Web, and print content. Perfect for technical
authors, developers, and policy writers. Download a FREE trial.
http://www.componentone.com/DocToHelp/

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


Follow-Ups:

References:
AT&T Tech Comm Fail: From: arroxaneullman

Previous by Author: Re: "usable" screen captures
Next by Author: Re: "usable" screen captures
Previous by Thread: Re: AT&T Tech Comm Fail
Next by Thread: Re: AT&T Tech Comm Fail


What this post helpful? Share it with friends and colleagues:


Sponsored Ads