Re: AT&T Tech Comm Fail

[Ned Bedinger <doc -at- edwordsmith -dot- com>]

> On Mon, Sep 15, 2008 at 1:04 PM,  <arroxaneullman -at- aol -dot- com> wrote:
>> No personal insult intended if you happen to work for them, but this is a great example of how not to be user-friendly.
>>
>> http://www.latimes.com/business/la-fi-lazarus14-2008sep14,0,7827478.column
>>
>> In a nutshell, AT&T has updated their service agreement and buried it in 25,000 pages of info.
>>
>> Seems they've been looking to the government for publication cues.

Or the banks. Recall a 2006 study in the US that found that credit card 
agreements are often written at a level well above the 8th grade level 
at which half of US adults read.

See more here: http://www.gao.gov/new.items/d06929.pdf

Ned Bedinger
doc -at- edwordsmith -dot- com

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