RE: Alternative to floppy

["Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>]

So you've concluded that (a) the majority of our customers don't back up
their configuration files, and (b) the ones who back them up don't do it
according to the instructions that we provide.

Just out of curiosity: How many customers does my company have, what's
their general level of technical knowledge, how closely are they in
touch with us, and what kind of feedback do they give us about our
documentation?

> -----Original Message-----
> From: John Posada
> Sent: Wednesday, October 22, 2008 5:12 PM
> To: Dan Goldstein
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Alternative to floppy
> 
> Why?
> 
> it makes sense to describe one way even it's not the way the 
> majority may do it, but it's not OK to just do to do it?
> 
> To the majority, how did describing something they won't do 
> benefit them and maybe make them scramble for something they 
> don't have, over just saying to do it?
> 

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