RE: Documentation Quality and Standardization

["Chinell, David F (GE EntSol, Security)" <David -dot- Chinell -at- GE -dot- com>]

I like to think of delivering value to the reader.

One expression of value is this:

Value = Quality / Cost

However, due to the difficulty of defining meaningful "quality"
measures, I started thinking of utility. Like this:

Value = Utility / Cost

Utility depends on the reader's purpose -- one can only say whether or
not something is useful in the context of a purpose.

So in the end I come back to agreeing with John, that you have to
determine whether or not the reader achieves the result determined by
the purpose.

Bear
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