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RE: Follow-up to question about getting feedback from users
Subject:RE: Follow-up to question about getting feedback from users From:"Sharon Burton" <sharon -at- anthrobytes -dot- com> To:"'TECHWR-L'" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Fri, 25 Sep 2009 08:36:50 -0700
No, no one is accessing anyone's computer. *Nothing* is installed on your
computer and no information is *sent* from your computer.
It's basic server reporting and totally non personal information.
sharon
Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton
-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Geoff Lane
Sent: Friday, September 25, 2009 6:36 AM
To: TECHWR-L
Subject: Re: Follow-up to question about getting feedback from users
On Friday, September 25, 2009, Sharon Burton wrote;
> How is that bad? What am I missing? It's not a violation of your privacy
> because you're never identified.
You say it's done invisibly to the user - i.e. without the computer
owner's knowledge. In UK, it's probably unlawful since you're
accessing data held on a computer without the computer owner's express
permission, and hence the activity is unauthorised. Take a look at http://www.opsi.gov.uk/acts/acts1990/ukpga_19900018_en_1#pb1-l1g1 -
the Computer Misuse Act 1990 para 1, which can impose up to six months
jail plus a fine.
Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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