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But not everybody documents software or software-based products that come with on-line help. Both situations where I had to provide tech support (by fax, e-mail, and phone) were hardware manufacturers who still delivered printed documentation with the product. When communicating with a customer, the first order of business was establishing what version of the product and of the printed manual they had in their hands because both of them evolved over the product's life cycle.
Fred Ridder
> Subject: RE: Chapter-page numbering, reasons for
> Date: Thu, 3 Dec 2009 09:57:03 -0800
> From: Leonard -dot- Porrello -at- SoleraTec -dot- com
> To: robert -at- lauriston -dot- com; techwr-l -at- lists -dot- techwr-l -dot- com
>
> Exactly! With on-line help, there is usually no need to reference even
> chapter name. It's far more simple to have the user search using a
> sufficiently unique search term. Once in the needed topic, they can
> reference the TOC, in which the topic will be highlighted, to see how
> the topic fits into the big picture.
>
> Leonard
>
> -----Original Message-----
> From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
> om] On Behalf Of Robert Lauriston
> Sent: Thursday, December 03, 2009 9:51 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Chapter-page numbering, reasons for
>
> Chapter and section numbers change as new chapters and sections are
> added, so there's potential confusion there.
>
> If I'm talking to someone on the phone, I find out whether they're
> looking at the PDF or the online help, and then tell them the fastest
> way to find the topic.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Are you looking for one documentation tool that does it all? Author,
> build, test, and publish your Help files with just one easy-to-use tool.
> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
>http://www.doctohelp.com/
>
> Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
> generate 8 different formats and as many different versions as you need
> from just one project. Fast and intuitive. http://www.helpandmanual.com/
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Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at: http://www.doctohelp.com/
Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/
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