RE: in search for better tools

[Fred Ridder <docudoc -at- hotmail -dot- com>]

But the point is that this is *not* a design flaw of Flare. Flare by itself does not provide any sort of user statistics gathering at all. You have to buy a separate, additional product (which costs more than twice as much as a seat of Flare itself, BTW) and set up some infrastructure just to be *able* to produce help deliverables with feedback capability; and you then have to deliberately build that capability into the deliverable. Up to the point of generating the feedback-enabled deliverable, there is nothing about the process that is automatic or that can be done without deliberate action and extra expense on the part of the help developers. There is no way that anyone using only the standard Flare product (i.e. without the Feedback add-on) can unintentionally produce a feedback-enabled help deliverable.
-Fred Ridder

 
> Date: Wed, 9 Dec 2009 12:14:34 -0800
> Subject: Re: in search for better tools
> From: robert -at- lauriston -dot- com
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> 
> I have a professional responsibility to know about design flaws in the
> tools I use and recommend that could expose my employer or client to
> liability or have an impact on sales or customer relations.
> 
> When a company rep tacitly denies that, I'm not pleased.
> 
> On Wed, Dec 9, 2009 at 12:08 PM, beelia <beelia -at- gmail -dot- com> wrote:
> > It's curious to me that people actually get emotional about what Flare does
> > or doesn't do.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
 		 	   		  
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