Re: in search for better tools

[Robert Lauriston <robert -at- lauriston -dot- com>]

Mike Hamilton's post shows that the company still does not understand the issue.

What needs to be fixed is not Feedback but Flare (which generates the
.chm), and a MadCap Feedback user requested that fix over a year ago:

http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564

On Fri, Dec 11, 2009 at 9:57 AM, Bill Swallow <techcommdood -at- gmail -dot- com> wrote:
> Robert,
>
> On Wednesday, December 09, 2009 at 9:23 AM (posted time in my inbox) you wrote:
>
> "The only way to make Flare's feedback feature compliant with privacy
> laws and service agreements that require consent before gathering data
> would be for MadCap to add an opt-in feature."
>
> Then, on Wednesday, December 09, 2009 at 12:34 PM (posted time in my
> inbox) Sharon Burton replied to you:
>
> "We've passed that feature request on to the developers for the next release
> of Feedback."
>
> So yes, your objections have been noted, responded to, and delivered
> to Madcap Development.
>
> NOW can we please wet-vac this poor dead horse up and move on?
>
> Bill
>
> On Fri, Dec 11, 2009 at 12:50 PM, Robert Lauriston <robert -at- lauriston -dot- com> wrote:
>> Actually, MadCap has yet to note my objections.
>>
>> If you're annoyed by my diligence in trying to get MadCap to recognize
>> the problem, stop reading this thread.
>
> --
> Bill Swallow
>
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
>
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