laptop virus removal update

[Ken Poshedly <poshedly -at- bellsouth -dot- net>]

Gang,

To let y'all know that the latest on my daughter's Toshiba laptop 
can't-go-online problem is due to the rogue anti-virus popup that she DID 
actually click on.

After taking the HD out and scanning it via cable from my desktop PC with my own 
completely updated Norton Internet Security 2010, it still wouldn't go 
online. So we took it back to Microcenter where it and a 3-year "platinum 
service plan" for it were purchased back in November 2007; we haven't spent a 
cent on it since. The plan covers the $70 diagnosis fee and all hardware-only 
problems.

I told the tech that we removed and scanned the hard drive with Norton, but he 
said the problem is that the virus had installed a proxy and changed at least a 
few of the registry entries in the laptop HD registry and that my Norton 
apparently didn't scan the HD registry. In particular, 


Yes, being a software problem, this will cost us just over $100 (Microcenter is 
cutting about $60 off the fee to straighten everything up) but with nothing 
spent on it in almost three years, I guess the fee can sort-of be justified (I 
know I'm grasping for straws, but it's gotta be done). And I need my own desktop 
back from my daughter.

-- Ken in metro Atlanta
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