RE: Help request--FrameMaker 8 (with Acrobat Distiller 9) won't createapdf

[Marguerite Krupp <mkrupp128 -at- yahoo -dot- com>]

Thanks, Fred and Gene. I tried the Acrobat repair before posting the message. Apologies for not mentioning that. Acrobat repair is what made it possible to create pdfs from Word docs, but FM is still stuck.

Fred, I'm trying your other suggestion about possibly missing the "port" this morning. Will let you know what happens.

Many thanks,
Marguerite

--- On Sat, 3/19/11, Fred Ridder <docudoc -at- hotmail -dot- com> wrote:

From: Fred Ridder <docudoc -at- hotmail -dot- com>
Subject: RE: Help request--FrameMaker 8 (with Acrobat Distiller 9) won't createapdf
To: techwr-l -at- lists -dot- techwr-l -dot- com, mkrupp128 -at- yahoo -dot- com
Date: Saturday, March 19, 2011, 1:32 PM




Agree completely. And even if your IT department keeps your configuration locked down, they should still be able to remotely initiate the installation repair. I just had my IT people repair my Acrobat 9 Pro installation on Thursday after their latst bimonthly update package persistently attempted to install the Adobe Reader 8.2.4 update and clobbered the Actobat Pro's ability to print out any PDF files.

 

-Fred Ridder
 

> From: techwr -at- genek -dot- com
> To: dbneeley -at- gmail -dot- com; techwr-l -at- lists -dot- techwr-l -dot- com; mkrupp128 -at- yahoo -dot- com
> Subject: Re: Help request--FrameMaker 8 (with Acrobat Distiller 9) won't createapdf
> Date: Sat, 19 Mar 2011 09:02:42 -0700
> 
> I'd try something simpler first, like running a repair on the Acrobat install.
> 
> Gene Kim-Eng
> 
> 
> ----- Original Message ----- 
> From: "David Neeley" <dbneeley -at- gmail -dot- com>
> > At some point, you may find that a longstanding Windows best practice 
> > may be the most practical resolution: to reformat the disk and reimage 
> > it with a ground-up reinstall of the apps you use.
> >
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