How's XMetal support, please?

[John Hedtke <john -at- hedtke -dot- com>]

Dear everyone:

I am talking to one of my writing students who's interested in using 
XMetal. One of her biggest concerns is about customer support. She's 
concerned about (and truly doesn't know, which is why she was asking 
me) about response time, general responsiveness, and how effective 
the folks at XMetal are when dealing with issues.  I have no 
experience with XMetal myself, so let me throw it out to the group 
and ask your opinions, please.  Thanks very much!

Yours truly,

John Hedtke
Author/Consultant/Contract Writer
Publisher, Double Tall Press (http://doubletallpress.com)
www.hedtke.com
STC Fellow
541-685-5000 (landline)
541-554-2189 (cell)
john -at- hedtke -dot- com
Twitter: JohnHedtke
Facebook: John V. Hedtke
Blog for writers and authors: http://tradebookauthor.com/

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